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Terms of use

These Terms of Use set out the terms and conditions applicable to the websites listed at Annex 1, the corresponding mobile application, as well as all their related or linked sites (generally, the “Platform“), including the services provided thereon (the “Services“). By making a booking on the Platform or using or accessing the Platform or any part of the same, you (referred to as “you” or the “User” in these Terms of Use) acknowledge that you accept these Terms of Use and our Privacy Policy and you agree to be bound by them. If you do not accept them, you should not use the Platform or the Services.

By accessing or using our Services you represent and warrant that: (a) you are at least 18 years of age; (b) you have read, understood and agreed to these Terms of Use which include our Privacy Policy; (c) where you accept or agree to these Terms of Use on behalf of a company or other legal entity, you have the full capacity and authority to enter into this agreement on behalf of such company or legal entity, and in such event, “you” and “your” will refer and apply to that company or legal entity; (d) all information you submit is accurate, current, and complete; (e) you will maintain the accuracy and completeness of such information; (f) you possess the legal authority to create a binding legal obligation; (g) you are legally permitted to use and access our Services and take full responsibility for the selection and use of and access to the Services; (h) if you have an account with us, you will safeguard your account information and will be responsible for any use of your account by you and anyone other than you; (i) you will only use our Services to make legitimate reservations and report expenses for yourself, another member of your travelling party, or another person for whom you are legally authorised to act; and (j) you will inform such other person(s) about the Terms of Use and Privacy Policy that apply to the reservations you have made on their behalf.

These Terms of Use shall take precedence over any other terms and conditions referred to, proposed by or relied on by the User, whether in negotiation or at any stage in the dealings between TRUTRIP PTE. LTD. and/or its related companies (as applicable and as stated at Annex 2, referred to as “us” or “TruTrip” in these Terms of Use) and the User, in respect of any Services.

By using and accessing the Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any information submitted via the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

This document can be printed and stored by Users. If you have any questions, please feel free to contact us at [email protected]


The manager of the Platform is TruTrip. TruTrip’s details are as follows:

Company name                :    TRUTRIP PTE. LTD.

Unique entity number       :    201915540Z

Registered address           :    TruTrip HQ, 80 Robinson Road, #02-00, Singapore, 068898

E-mail address                 :    [email protected]

General hotline                 :    +65 3129 2139


TruTrip reserves the right to modify these Terms of Use and the Privacy Policy at any time without giving prior notice. Users should carefully read these Terms of Use before accessing the Platform. In all circumstances, the acceptance of these Terms of Use is an essential first step toward access to the Services and content available on the Platform. The most current Terms of Use will be available at all times on the Platform.


    1. TruTrip is a travel agent duly registered in Singapore, Licence No. TA03340, and has created this Platform to allow organisations of all sizes to save time and money on managing business travel (such organisations that use the Platform referred to as the “Organisation“). The system created by TruTrip operates as follows:
      1. Travel policy management. By signing up with us, Organisations have the option to provide information about their travel policies regarding their Users’ and/or Travellers’ travel spend (the “Travel Policies“). While TruTrip will implement commercially reasonable measures to encourage an Organisation’s Users and Travellers to comply with the Organisation’s Travel Policies, TruTrip cannot guarantee such compliance. If any Supplier charges TruTrip for any additional services not previously charged on the Platform, TruTrip reserves the right to charge the Organisation accordingly.
      2. Search & Booking. When a User searches for a trip, our system displays available results and highlights the options which are out of the relevant Travel Policies. Such User can be the Organisation’s employee, travel manager or other representative of the Organisation. A User may place a Booking for himself, or on behalf of another employee within the Organisation. In these Terms of Use, the employee undertaking the travel is referred to as the “Traveller“, and may or may not be the same person as the User.
        1. The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.
        2. A “Booking“ refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as “Suppliers“) to secure the Booking on behalf of the Traveller upon the User’s confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
      3. Servicing. In case of cancellation, modification or no-show of the Booking, TruTrip will refund to the User and/or the Organisation (as the case may be) the corresponding Booking amounts less any costs for processing payment on the Platform and any costs applied by the Supplier for such cancellation, modification or no-show (provided that said Supplier expressly allows and actually reimburses such amount to TruTrip). In this regard, TruTrip may, at its sole discretion, credit the corresponding amount to the account of the User and/or the Organisation (as the case may be).
      4. Managing and Reporting. We shall provide data and reports to the Company for compliance, pricing and insight purposes. Users give TruTrip full rights to use the data at a user identifiable level. Furthermore, with some integrations, the Platform can automatically send confirmation e-mails of the travel expenses assumed personally by the Organisation’s employees, to the Organisation’s 3rd party providers (e.g., Expensify). This feature will facilitate the reimbursement process and the Organisation’s control over travel costs.
    2. By using this Platform to make Bookings and/or purchase Services, the Organisation, User and Traveller authorise TruTrip to act as their agent during the booking and purchasing process with the corresponding Suppliers, as well as for the payment of the products or services, to the extent as necessary, in order to ensure that the transaction between the Organisation, User and/or Traveller and the Suppliers, is performed correctly.


    1. TruTrip will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or User’s devices due to causes beyond TruTrip’s control, which prevent or delay the use of the Platform, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TruTrip’s control and due to the Users’, third parties, failures in our partner’s and suppliers’ computer systems or force majeure issues.
    2. Notwithstanding the foregoing, TruTrip has taken and will take all commercially reasonable measures, within its capabilities and the conditions of technology, to ensure that the Platform works properly and to avoid the existence and transmission of viruses and other harmful components to the Users.
    3. TruTrip reserves the right to interrupt or suspend the access to the Platform at any time and without any previous notice, either for technical, security, control, or maintenance reasons, or for the failure of electricity supply or any other cause.
    4. TruTrip does not control, in general, the use made ​​by the Users of the Platform. In particular, TruTrip does not represent or warrant that Users will use the Platform in accordance with the applicable law, these Terms of Use, moral principles, received customs and usages and/or public order, or that they will do so in a diligent and cautious way. Consequently, TruTrip is not responsible for the use that Users make of the contents of the Platform that may involve a violation of any national or international law, intellectual property rights or any other third parties’ right.
    5. Users will be responsible for the Platform use and for any direct or indirect effect arising from the Platform, including but not limited to all economic, technical and/or legal results as well as the non-fulfilment of the expectations generated by the Platform, and they are hereby bound to indemnify TruTrip for any claims arising, directly or indirectly, from said facts.
    6. To the extent permitted by law, neither TruTrip nor any of our officers, directors, employees, representatives or others involved in creating, sponsoring, promoting, or otherwise making available the Platform and its contents shall be liable for (a) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim; (b) any inaccuracy relating to the information (including rates, availability and ratings) of the Suppliers as made available on our platform; (c) the services rendered or the products offered by the Suppliers or other business partners; (d) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform; or (e) any personal injury, death, property damage, or other direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to acts, errors, breaches, negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or wholly or partly attributable to the Supplier or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including, but not limited to, any full or partial cancellation, overbooking, delay, damaged or lost baggage, strike, force majeure or any other event beyond our control.
    7. For the avoidance of doubt, TruTrip shall only be liable for wilful intent or gross negligence by its authorised representatives to the extent that such liability is imposed under applicable law. Notwithstanding the above, the liability of TruTrip outlined in this paragraph is limited to pecuniary losses or damage to property suffered by the User or Traveller.
    8. TruTrip is only responsible for passing on the Traveller’s relevant information to the Supplier for the Supplier’s fulfilment of a Booking or provision of the Services.
    9. Once the Booking is made, all terms and conditions and other contractual terms of the respective Supplier shall apply as between the Supplier and the User and/or the Traveller. TruTrip will not be liable for any breach, default or deficiency during the provision of services by the Supplier. TruTrip is not responsible and has no liability to you in respect of any Bookings regardless of any unforeseen circumstances including but not limited to delays, cancellation, force majeure, strike, overbooking. All terms and conditions and other contractual terms of the Supplier between the Supplier and the User and/or the Traveller shall apply in addition to and shall prevail over these Terms of Use. Without limitation to any other term in these Terms of Use, in the event that the relationship between the User and/or Traveller and the Supplier leads to a default or other breaches of the present Terms of Use, TruTrip shall not be liable.
    10. Additionally, the User and Traveller shall jointly and severally hold TruTrip harmless at all times of any claim and/or any damages caused by any Traveller to a third party during the travel, and shall assume all liabilities, damages and/or injuries and/or obligations derived from or caused by the breach of any terms and conditions of the Supplier by any Traveller.


    1. All Users agree to be bound by these Terms of Use and to act according to all applicable law and at all times in good faith. The Users agree not to use the Platform in any way that could prevent or damage the proper functioning of the Platform, the rights of TruTrip, other Users or any third party.
    2. The User and/or the Organisation agrees to pay to TruTrip for all Bookings made by the User on the Platform. In the event that the User for some reason does not pay TruTrip for any Booking for which payment he is responsible, the Organisation shall pay TruTrip all outstanding payment amounts accordingly upon TruTrip’s demand.
    3. The Organisations and Users shall jointly and severally be responsible for safeguarding any passwords provided by TruTrip in order to enter the Platform and guarantee that no unauthorised third parties shall gain access to them. The Organisations and Users declare that all information provided by them in order to enter the Platform, before and during use (including without limitation for making any Booking), is true, complete and accurate and warrants keeping this information updated.
    4. The Organisations and Users agree to not use this Platform for illegal or improper purposes. In particular, the Organisations and Users accepts that the Bookings made on the Platform (including the purchase of services pursuant to such Bookings) are for their own use or consumption, or for the use and consumption of their employees in whose name they are legally authorised to act. The Organisations and Users may not resell the Bookings (including the services pursuant to such Bookings) to third parties. TruTrip reserves the right to deny access to the Platform at any moment with no prior notice.
    5. Users and Travellers are responsible for ensuring that Travellers meet foreign entry requirements and that Travellers’ travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. TruTrip is not responsible and shall not be liable if any Traveller is refused entry into any country.


The Organisation may contract with TruTrip for a subscription for services in addition to those stated in these Terms of Use, in which case the terms and conditions expressly agreed by and between TruTrip and the Organisation shall apply together with these Terms of Use.

      7. PAYMENT

    1. All Bookings made shall be paid by either the User or the Organisation (as selected by the User) by Stripe or such other methods indicated on the Platform from time to time.
    2. TruTrip reserves the right to cancel any Booking or request for Booking in the event that TruTrip reasonably believes that any transaction relating to the Booking is fraudulent e.g., the payment method is not legally valid, and/or the User and/or the Organisation (as the case may be) is not the legal owner of such payment method. Under these circumstances, TruTrip will attempt to contact the User and/or the Organisation using the e-mail address provided during the booking process, or through the User and/or Organisation’s bank (as the case may be). If TruTrip cannot contact the User and/or the Organisation or their respective bank, the Booking or request for Booking will be automatically cancelled for security reasons.


    1. For the purposes of this Clause 8.1, the term “Confidential Information” refers to information disclosed to TruTrip by the Organisation and/or the User belonging to the Organisation for the purpose of providing the Services through the Platform, either in writing (including by fax and other forms of electronic transmission) or orally, provided that such information is marked “Confidential” by the Organisation and/or User. Confidential Information includes information relating to company data, know how, trade secrets, and also any information or analyses derived from, containing or reflecting such information, provided that such information is marked “Confidential” by the Organisation and/or User.
    2. Confidential Information shall exclude information which (a) is publicly available at the time of its disclosure to TruTrip; (b) becomes publicly available other than as a result of disclosure by TruTrip in breach of this Clause 8; (c) was lawfully in TruTrip’s possession free of any restriction as to its use or disclosure prior to its being so disclosed by the Organisation and/or User to TruTrip; (d) is required by law or regulator or by any court of competent jurisdiction to be disclosed; and (e) is personal data that will be treated in accordance with TruTrip’s prevailing Privacy and Cookies Policy.
    3. TruTrip shall not disclose the Confidential Information to any third party except with the Organisation’s and/or User’s consent, save that TruTrip may disclose such Confidential Information to such extent as it deems appropriate for the fulfilment of any Booking and/or the provision of any Services.
    4. If, for any reason, the Organisation or User requests the return of its Confidential Information, TruTrip agrees to return as soon as reasonably practicable such Confidential Information or confirm in writing that it has been destroyed. To the extent that such Confidential Information has been stored on TruTrip’s archive or back up electronic systems, TruTrip shall not be required to delete the Confidential Information but shall make reasonable efforts to have the Confidential Information deleted from such systems.
    5. The obligations of confidentiality set out in this Clause 8 shall continue to apply in relation to any Confidential Information retained by TruTrip.


    1. All intellectual and industrial property rights as well as all information contained on the Platform (such as texts, images, graphics, source code, drawings, designs, browsing structure, databases, trademarks, commercial brands and names, logos, distinct marks, domain names and social profiles, trade secrets and know-how, commercial names and brands, copyrights, rights similar or related to copyrights or sui generis rights on databases, patents, utility models, industrial models and any other content that may appear in it, regardless of whether they have been registered or not) is of the exclusive property or licensed to TruTrip or other TruTrip associated parties.
    2. These Terms of Use do not assign any industrial or intellectual property right of any of the Platform contents to any party including without limitation the User and Organisation. The reproduction, transformation, distribution, public communication, reuse, forwarding or use of any nature, by any means or proceedings, is prohibited except when it is mandated by law or expressly authorized in writing by TruTrip and/or by the owner of the intellectual property right.
    3. Users and Organisations are only authorized to view and obtain a temporary private copy of the content of the Platform for their personal and private use in their computer systems (software and hardware) for the sole purpose of using the Platform. These copies should not be assigned to third parties. Notwithstanding the foregoing, users should not modify or reproduce, in whole or in part, such content without TruTrip’s express written consent, particularly:
      1. Users and Organisations are prohibited from using the content on the Platform for commercial or professional purposes, other than benefitting from the Services;
      2. Users and Organisations are prohibited from removing, ignoring and/or manipulating the copyright and other identifying data of TruTrip or any other protection mechanism; and
      3. Users are prohibited from disassembling, decompiling or reversing databases where information of the Platform is stored.
    4. All the content and information on the Platform are protected under copyright to the fullest extent permitted under applicable law. No User, Organisation or third party may use or sell the content and information contained on the Platform.
    5. Trademarks bearing TruTrip’s name and logo displayed on the Platform are TruTrip’s exclusive property and are duly registered or in the registration process. Names of other products, services and companies that appear in the Platform may be trademarks or other distinctive signs registered by their own owners.


TruTrip does not ensure or assume any responsibility arising from the damages suffered by the access to third parties’ linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.


If any provision in these Terms of Use is held to be illegal, invalid or unenforceable in whole or in part in any jurisdiction, these Terms of Use shall, as to such jurisdiction, continue to be valid as to its other provisions and the remainder of the affected provision. The legality, validity and enforceability of such provision in any other jurisdiction shall be unaffected.


    1. These Terms of Use shall be governed, construed and enforced in accordance with the laws of Singapore.
    2. Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause 12.2. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
    3. You consent to service of process out of any court (where applicable) by the same being left at your address indicated on the Platform (or sent by registered mail to this address), or by e-mail to your e-mail address indicated to TruTrip or on the Platform. You so consent regardless of whether or not personal service is required or otherwise. Where service of process is sent by registered mail, the service shall be deemed to be made in the absence of any evidence to the contrary by the third day. Nothing in this paragraph shall affect TruTrip’s right to serve legal process in any other manner permitted by law.


We may periodically revise our Terms of Use. The current version of our Terms of Use will always be posted on the Platform, so please check back regularly. By continuing to use our Services after revisions become effective, you agree to the revised Terms of Use. If you do not agree to the revised Terms of Use, please stop using the Services.

ANNEX 1 Websites

Relevant websites known generally as the “Platform”


ANNEX 2 List of Businesses


TruTrip Pte. Ltd, UEN 201915540Z

80 Robinson Road, #02-00, Singapore, 068898


TruTrip Sdn Bhd, UEN 1352715-P

Unit C-12-4, 12 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia


Pt. TruTrip Teknologi Indonesia

93.691.547.9-086.000, Ruko Permata Regency Blok D No. 37, JL. Haji Kelk

ANNEX 3 List of Services

Booking refers to

    • Flights, Accommodation, Cars, Trains, Work Spaces, TruFlex, Insurances, etc.
    • (more coming soon)

ANNEX 4 Additional Fees & Charges

Service Fee
Change 48 hours or more before trip
+48hr until departure $10 + any costs associated to the change
<48hr until departure $15 + any costs associated to the change
Cancellation due to traveller/admin request
+48hr until departure $15 + non-refundable costs associated to the booking
<48hr until departure $20+ non-refundable costs associated to the booking
Cancellation due to airline/accommodation provider request $0 plus free support to rebook on best available alternative
$10 on all requests other than…
$5 for AirBnB requests.
Reprocessing Payment (e.g. due to decline) $5
TruTrip support rebook due to approval expiry
(no cost for self rebooking)
Hotel billback
(this is when a hotel passes back additional charges that were unpaid by the traveller)
$30 plus costs
(subject to acceptance by client)
Visa service
(short term visas only)
$10 plus agent fees and visa costs
VIP Service – Basic
Checked in on behalf and sent boarding cards
Pre-call with accommodation to minimise check in process
Airport FastTrack where available
Lounge access
Car service to/from airport (max 50 km)
VIP Service – Advance
At gate meet and greet, VIP lounge, Black car service.
Price on Request
Arrangement of a private flight
Travel history
$150/year for each extra year
Travel consultation
Event travel (+8pax)
5% booking value, minimum $100
Unpaid invoices/charges
First 3 days after notice – $10 fee
+3 days, $30 fee plus 0.8% per day from notice
Credit line
2% of total billings, added to invoice

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