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What you need to know about group bookings with TruTrip

Initial charges

At the outset, TruTrip charges S$100 (or its equivalent in your local currency) for each component of your group request. A “component” refers to an individual booking item like a round-trip flight or a single hotel stay. This initial charge enables us to assign the resource to generate a travel plan including a budget and a minimum of three quotes. If you decide to move forward with a booking, this initial charge will be credited towards your booking and management charge.

Booking and management charges

For our group booking services, we implement a fee structure which is the greater of either S$100 per booking component or 2% of the total booking cost (3% if you are on the Essentials plan). In both cases, the “Initial charges” you’ve already paid for that component will be deducted from the final service fee. This way, we ensure that we provide you with the best possible service while maintaining a fair and transparent cost model.
Please be assured that we uphold the principle of full transparency in our pricing. If a supplier charge includes a commission(1), we commit to remitting this commission to you within 10 days of our receipt. This way, we maintain an open and honest relationship with you regarding all financial matters.

1) including Referral fees, Agent’s fee, Profit share, Incentives and any other form of direct financial benefit as a result of your business.

Our 9 step groups process
  1. Initial Requirements Discussion: A call or form based discovery call, where we capture the overall requirements and preferences for your group.
  2. Preference refinement: Based on the requirements, we will identify 3-5 options with Order of Magnitude pricing. We will ask for your feedback on each of these options to better understand what you are really looking for. This can also be carried out during the discovery call.
  3. Quotation: Based on your preferences, we gather up to 3 quotes for each component of your trip. This process may take between 5 to 10 days depending on the complexity of the booking and the response time of the service providers.
  4. Proposal Submission: Once we have all the information we will prepare the itinerary options and share the overall budget for your consideration.
  5. Payment: Once you’re happy with your itinerary you will need to transfer the funds accordingly and inline with the payment milestone provided.
  6. Booking: Once funds have cleared we will proceed with making the bookings based on the approved proposal – any changes will be discussed before making them.
  7. Pre-Trip Support: Prior to departure we will share detailed itinerary, pre-trip briefings of locations, addressing any queries or concerns, and maintain the bookings if required.
  8. In-Trip Support: During the trip we help ensure that the trip goes smoothly. This can include dealing with any changes in itinerary, addressing issues or concerns that arise during the trip and of course reminding you and the group of any upcoming travel events. And, in the event anything goes wrong, you have our team on hand to help 24/7.
  9. Final Settlement: After the trip concludes, we prepare and share the final invoices along with the necessary supporting documentation. We will also return any of the budget not used in the booking. We’ll also ask for your feedback to help improve the service overall.

It’s crucial to note that our group booking process is designed with a focus on transparency, efficiency, and providing value to our clients. If you have any questions or need further clarification on any step of the process, don’t hesitate to reach out to us.


What is TruTrip and how does it work?

TruTrip is a business travel management tool that gives your team a platform to book, manage and approve their business travels all in one place.

Who are behind TruTrip?

TruTrip is co-founded by a team of executives with deep expertise in travel, technology and the SEA market. The company is founded in 2019 and headquartered in Singapore.

How long will it take to confirm my group booking?

This will vary depending on the complexity of the booking and the response time of the service providers. But we should be able to gather and share the initial quote between 5 to 10 days after we get all the necessary information about your trip.