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TruTrip - Seamless travel booking, approval, tracking and support - all in one place

Terms of Use

Version dated 12th January 2024

These Terms of Use set out the terms and conditions applicable to the websites listed at Annex 1, the corresponding mobile application, as well as all their related or linked sites (generally, the “Peron“), including the services provided thereon (the “Jasa“). By making a booking on the Platform or using or accessing the Platform or any part of the same, you (referred to as “Anda” or the “Pengguna” in these Terms of Use) acknowledge that you accept these Terms of Use and our Privacy Policy and you agree to be bound by them. If you do not accept them, you should not use the Platform or the Services.

By accessing or using our Services you represent and warrant that: (a) you are at least 18 years of age; (b) you have read, understood and agreed to these Terms of Use which include our Privacy Policy; (c) where you accept or agree to these Terms of Use on behalf of a company or other legal entity, you have the full capacity and authority to enter into this agreement on behalf of such company or legal entity, and in such event, “you” and “your” will refer and apply to that company or legal entity; (d) all information you submit is accurate, current, and complete; (e) you will maintain the accuracy and completeness of such information; (f) you possess the legal authority to create a binding legal obligation; (g) you are legally permitted to use and access our Services and take full responsibility for the selection and use of and access to the Services; (h) if you have an account with us, you will safeguard your account information and will be responsible for any use of your account by you and anyone other than you; (i) you will only use our Services to make legitimate reservations and report expenses for yourself, another member of your travelling party, or another person for whom you are legally authorised to act; and (j) you will inform such other person(s) about the Terms of Use and Privacy Policy that apply to the reservations you have made on their behalf.

These Terms of Use shall take precedence over any other terms and conditions referred to, proposed by or relied on by the User, whether in negotiation or at any stage in the dealings between TRUTRIP PTE. LTD. and/or its related companies (as applicable and as stated at Annex 2, referred to as “kita” or “TruTrip” in these Terms of Use) and the User, in respect of any Services.

Dengan menggunakan dan mengakses Platform, Anda mengakui dan menyetujui bahwa transmisi internet tidak pernah sepenuhnya pribadi atau aman. Anda memahami bahwa setiap informasi yang dikirimkan melalui Platform dapat dibaca atau disadap oleh orang lain, meskipun ada pemberitahuan khusus bahwa transmisi tertentu dienkripsi.

This document can be printed and stored by Users. If you have any questions, please feel free to contact us at [email protected]


The manager of the Platform is TruTrip. TruTrip’s details are as follows:

Company name: TRUTRIP PTE. LTD.
Unique entity number: 201915540Z
Registered address: 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619
E-mail address: [email protected]
General hotline: +65 3129 2139


TruTrip berhak untuk mengubah Ketentuan Penggunaan dan Kebijakan Privasi ini setiap saat tanpa memberikan pemberitahuan sebelumnya. Pengguna harus membaca Ketentuan Penggunaan ini dengan cermat sebelum mengakses Platform. Dalam semua keadaan, penerimaan Ketentuan Penggunaan ini merupakan langkah pertama yang penting menuju akses ke Layanan dan konten yang tersedia di Platform. Ketentuan Penggunaan terbaru akan tersedia setiap saat di Platform.


  1. TruTrip is a travel agent duly registered in Singapore, Licence No. TA03340, and has created this Platform to allow organisations of all sizes to save time and money on managing business travel (such organisations that use the Platform referred to as the “Organisasi“). The system created by TruTrip operates as follows:
    1. Travel policy management. By signing up with us, Organisations have the option to provide information about their travel policies regarding their Users’ and/or Travellers’ travel spend (the “Kebijakan Perjalanan“). While TruTrip will implement commercially reasonable measures to encourage an Organisation’s Users and Travellers to comply with the Organisation’s Travel Policies, TruTrip cannot guarantee such compliance. TruTrip commits to no less than 95% of the expenditure spent via the Platform to comply with the policy as set by the Organisation within the Platform. In the event compliance drops below 95%, the Organisation will be entitled to any and all commercial benefit of the out of policy spend, and a rebate worth up to 50% of the previous six-month subscription revenue. For the avoidance of doubt, this compliance calculation and relevant percentage must be based on a minimum of $100k (USD) of bookings or more.  In the event $100k of bookings has not been completed, TruTrip accepts no liability.
    2. Cari & Pemesanan. When a User searches for a trip, our system displays available results and highlights the options which are out of the relevant Travel Policies. Such User can be the Organisation’s employee, travel manager or other representative of the Organisation. A User may place a Booking for himself, or on behalf of another employee within the Organisation. In these Terms of Use, the employee undertaking the travel is referred to as the “Wisatawan“, and may or may not be the same person as the User.The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.A “Pemesanan” refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as “Pemasok“) to secure the Booking on behalf of the Traveller upon the User’s confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
    3. Servicing. In case of cancellation, modification or no-show of the Booking, TruTrip will refund to the User and/or the Organisation (as the case may be) the corresponding Booking amounts less any costs for processing payment on the Platform and any costs applied by the Supplier for such cancellation, modification or no-show (provided that said Supplier expressly allows and actually reimburses such amount to TruTrip). In this regard, TruTrip may, at its sole discretion, credit the corresponding amount to the account of the User and/or the Organisation (as the case may be).
    4. Managing and Reporting. We provide data and reports to the Organisation for compliance, pricing and insight purposes. In the event an Organisation wishes to give Platform data access to a 3rd party, TruTrip shall obtain express and explicit permission from the Organisation for 3rd party data sharing for the purpose of reporting, compliance, or insights. The authority given by the Organisation, relating to 3rd party access, shall expressly set out TruTrip’s rights to share relevant data including, where indicated in the permission granted by the Organisation, at a user identifiable level. In addition the Organisation, in giving their authority to TruTrip, also confirms they have the appropriate authority to give permission for and on behalf of all associated Organisations and Users. In all cases TruTrip shall only disclose data to the level authorised within the permissions granted by the Organisation.
    5. Credit Services. At our discretion, we may choose to provide our Credit Service to facilitate payment for Bookings. In all cases, TruTrip has the final decision on whether to offer this service to the Organisation. For more information, please refer to Section 7 of this agreement and Annex 5.
  2. Dengan menggunakan Platform ini untuk melakukan Pemesanan dan/atau membeli Layanan, Organisasi, Pengguna, dan Traveler memberi wewenang kepada TruTrip untuk bertindak sebagai agen mereka selama proses pemesanan dan pembelian dengan Pemasok terkait, serta untuk pembayaran produk atau layanan, untuk sejauh yang diperlukan, untuk memastikan bahwa transaksi antara Organisasi, Pengguna dan/atau Traveler dan Pemasok, dilakukan dengan benar.


  1. TruTrip will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or User’s devices due to causes beyond TruTrip’s control, which prevent or delay the use of the Platform, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TruTrip’s control and due to the Users’, third parties, failures in our partner’s and suppliers’ computer systems or force majeure issues.
  2. Meskipun demikian, TruTrip telah dan akan mengambil semua tindakan yang wajar secara komersial, dalam kemampuan dan kondisi teknologinya, untuk memastikan bahwa Platform berfungsi dengan baik dan untuk menghindari keberadaan dan transmisi virus dan komponen berbahaya lainnya kepada Pengguna.
  3. TruTrip berhak untuk menghentikan atau menangguhkan akses ke Platform setiap saat dan tanpa pemberitahuan sebelumnya, baik untuk alasan teknis, keamanan, kontrol, atau pemeliharaan, atau karena kegagalan pasokan listrik atau penyebab lainnya.
  4. TruTrip does not control, in general, the use made ​​by the Users of the Platform. In particular, TruTrip does not represent or warrant that Users will use the Platform in accordance with the applicable law, these Terms of Use, moral principles, received customs and usages and/or public order, or that they will do so in a diligent and cautious way. Consequently, TruTrip is not responsible for the use that Users make of the contents of the Platform that may involve a violation of any national or international law, intellectual property rights or any other third parties’ right.
  5. Pengguna akan bertanggung jawab atas penggunaan Platform dan untuk setiap efek langsung atau tidak langsung yang timbul dari Platform, termasuk namun tidak terbatas pada semua hasil ekonomi, teknis dan/atau hukum serta tidak terpenuhinya harapan yang dihasilkan oleh Platform, dan mereka dengan ini terikat untuk mengganti kerugian TruTrip atas setiap klaim yang timbul, secara langsung atau tidak langsung, dari fakta-fakta tersebut.
  6. Sejauh diizinkan oleh undang-undang, baik TruTrip maupun pejabat, direktur, karyawan, perwakilan, atau orang lain kami yang terlibat dalam pembuatan, sponsor, promosi, atau penyediaan Platform dan isinya tidak akan bertanggung jawab atas (a) hukuman, khusus , kerugian atau kerusakan tidak langsung atau konsekuensial, kehilangan produksi, kehilangan keuntungan, kehilangan pendapatan, kehilangan kontrak, kehilangan atau kerusakan pada niat baik atau reputasi, kehilangan klaim; (b) segala ketidakakuratan yang berkaitan dengan informasi (termasuk tarif, ketersediaan, dan peringkat) dari Pemasok yang tersedia di platform kami; (c) layanan yang diberikan atau produk yang ditawarkan oleh Pemasok atau mitra bisnis lainnya; (d) setiap (langsung, tidak langsung, konsekuensial atau hukuman) kerusakan, kerugian atau biaya yang diderita, dikeluarkan atau dibayar oleh Anda, sesuai dengan, yang timbul dari atau sehubungan dengan penggunaan, ketidakmampuan untuk menggunakan atau penundaan Platform kami; atau (e) setiap cedera pribadi, kematian, kerusakan properti, atau kerusakan langsung, tidak langsung, khusus, konsekuensial atau hukuman, kerugian atau biaya yang diderita, dikeluarkan atau dibayar oleh Anda, baik karena tindakan, kesalahan, pelanggaran, kelalaian, kesalahan yang disengaja , kelalaian, non-kinerja, pernyataan yang salah, kesalahan atau kewajiban ketat oleh atau sebagian atau seluruhnya disebabkan oleh Pemasok atau mitra bisnis kami lainnya (termasuk karyawan, direktur, pejabat, agen, perwakilan, atau perusahaan afiliasinya) yang produknya atau layanan (secara langsung atau tidak langsung) disediakan, ditawarkan atau dipromosikan pada atau melalui Platform, termasuk, namun tidak terbatas pada, pembatalan penuh atau sebagian, pemesanan berlebih, penundaan, kerusakan atau kehilangan bagasi, pemogokan, force majeure atau peristiwa lain di luar kendali kita.
  7. Untuk menghindari keraguan, TruTrip hanya akan bertanggung jawab atas niat yang disengaja atau kelalaian besar oleh perwakilan resminya sejauh kewajiban tersebut dikenakan berdasarkan hukum yang berlaku. Terlepas dari hal di atas, tanggung jawab TruTrip yang diuraikan dalam paragraf ini terbatas pada kerugian berupa uang atau kerusakan properti yang diderita oleh Pengguna atau Traveler.
  8. TruTrip is only responsible for passing on the Traveller’s relevant information to the Supplier for the Supplier’s fulfilment of a Booking or provision of the Services.
  9. Setelah Pemesanan dilakukan, semua syarat dan ketentuan serta syarat kontraktual lainnya dari masing-masing Pemasok akan berlaku antara Pemasok dan Pengguna dan/atau Wisatawan. TruTrip tidak akan bertanggung jawab atas pelanggaran, wanprestasi, atau kekurangan apa pun selama penyediaan layanan oleh Pemasok. TruTrip tidak bertanggung jawab dan tidak memiliki kewajiban kepada Anda sehubungan dengan Pemesanan apa pun terlepas dari keadaan yang tidak terduga termasuk tetapi tidak terbatas pada penundaan, pembatalan, force majeure, pemogokan, pemesanan berlebih. Semua syarat dan ketentuan dan syarat kontraktual lainnya dari Pemasok antara Pemasok dan Pengguna dan/atau Wisatawan akan berlaku sebagai tambahan dan akan berlaku atas Syarat Penggunaan ini. Tanpa batasan pada istilah lain apa pun dalam Ketentuan Penggunaan ini, jika hubungan antara Pengguna dan/atau Traveler dan Pemasok mengarah pada default atau pelanggaran lain terhadap Ketentuan Penggunaan ini, TruTrip tidak bertanggung jawab.
  10. Selain itu, Pengguna dan Traveler akan bersama-sama dan sendiri-sendiri membebaskan TruTrip setiap saat atas segala klaim dan/atau kerusakan apa pun yang disebabkan oleh Traveler mana pun kepada pihak ketiga selama perjalanan, dan akan menanggung semua kewajiban, kerusakan dan/atau cedera dan/atau kewajiban yang berasal dari atau disebabkan oleh pelanggaran syarat dan ketentuan Pemasok oleh Wisatawan mana pun.


  1. Semua Pengguna setuju untuk terikat oleh Ketentuan Penggunaan ini dan untuk bertindak sesuai dengan semua hukum yang berlaku dan setiap saat dengan itikad baik. Pengguna setuju untuk tidak menggunakan Platform dengan cara apa pun yang dapat mencegah atau merusak berfungsinya Platform, hak TruTrip, Pengguna lain, atau pihak ketiga mana pun.
  2. The User and/or the Organisation agrees to pay to TruTrip for all Bookings made by the User on the Platform. In the event that the User for some reason does not pay TruTrip for any Booking for which payment he is responsible, the Organisation shall pay TruTrip all outstanding payment amounts accordingly upon TruTrip’s demand.
  3. Organisasi dan Pengguna secara bersama-sama dan sendiri-sendiri bertanggung jawab untuk menjaga setiap kata sandi yang diberikan oleh TruTrip untuk memasuki Platform dan menjamin bahwa tidak ada pihak ketiga yang tidak berhak yang akan mendapatkan akses ke sana. Organisasi dan Pengguna menyatakan bahwa semua informasi yang diberikan oleh mereka untuk memasuki Platform, sebelum dan selama penggunaan (termasuk tanpa batasan untuk melakukan Pemesanan apa pun), adalah benar, lengkap dan akurat dan menjamin untuk terus memperbarui informasi ini.
  4. The Organisations and Users agree to not use this Platform for illegal or improper purposes. In particular, the Organisations and Users accept that the Bookings made on the Platform (including the purchase of services pursuant to such Bookings) are for their own use or consumption, or for the use and consumption of their employees in whose name they are legally authorised to act. The Organisations and Users may not resell the Bookings (including the services pursuant to such Bookings) to third parties. TruTrip reserves the right to deny access to the Platform at any moment with no prior notice when TruTrip has reasonable belief an Organisations and/or Users are, or intend to, use the Platform for illegal or improper purposes.
  5. Users and Travellers are responsible for ensuring that Travellers meet foreign entry requirements and that Travellers’ travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. TruTrip is not responsible and shall not be liable if any Traveller is refused entry into any country.


The Organisation may contract with TruTrip for premium services in addition to those stated in these Terms of Use, in which case the terms and conditions expressly agreed by and between TruTrip and the Organisation shall apply together with these Terms of Use.

For details of TruTrip’s standard subscription plans, and what is included, please refer to Annex 7.


  1. All Bookings made shall be paid by either the User or the Organisation (as selected by the User) by credit card or such other methods indicated on the Platform from time to time.
  2. If any Supplier charges TruTrip for any additional services not previously charged on the Platform, TruTrip reserves the right to charge the Organisation accordingly.
  3. TruTrip reserves the right to cancel any Booking or request for Booking in the event that TruTrip reasonably believes that any transaction relating to the Booking is fraudulent e.g., the payment method is not legally valid, and/or the User and/or the Organisation (as the case may be) is not the legal owner of such payment method. Under these circumstances, TruTrip will attempt to contact the User and/or the Organisation using the e-mail address provided during the booking process, or through the User and/or Organisation’s bank (as the case may be). If TruTrip cannot contact the User and/or the Organisation or their respective bank, the Booking or request for Booking will be automatically cancelled for security reasons.
  4. The Organisation may choose to use one of the Credit Services available to facilitate payment for Bookings. In all cases, the Credit Provider has the final decision on whether to offer this service to the Organisation:
    1. For Organisations based in Singapore and Malaysia the Credit Provider is Fluid Financials Pte Ltd (GoFluid). Please see Annex 5 for more information
    2. Outside Singapore and Malaysia, TruTrip is the Credit Provider. The terms of the facility shall be set by TruTrip in alignment with the Rates, Frequency and Payment Term options (the Credit Terms) outlined in Annex 5.
    3. As part of this facility, invoices shall be
      1. sent to the designated contact at the Organisation.
      2. issued as a summary of transactions and include, as an annex, a list of the transactions and transaction reference numbers that can be further reviewed via the Platform.
      3. directed to up to 4 different billing entities. Additional entities can be arranged at a charge of $15 per entity.
      4. sent with the agreed payment instructions invoice.
      5. sent with both Singapore Dollar amounts or the local currency amounts (if appropriate) shown. The local currency value shown on the invoice is the amount due to be received by TruTrip; however, on the Platform the value will be shown as per the Organisation’s Billing Currency. The currency exchange rates between billing currency and invoice currency, where appropriate, shall be shown on the invoice and based on https://wise.com/, inclusive of their fees.
      6. net of all fees associated with the transfer. Any fees required to send or receive the money related to invoices, must be borne by the Organisation.
      7. subject to invoice query or payment challenge by the Organisation within three working days of receiving the invoice.
      8. considered received 1 working day after electronic issuance (i.e., when sent via email).
    4. The termination process for the Credit Agreement service depends on whether there is an Outstanding Balance. An Outstanding Balance is defined as a difference between monies received and the cost of services rendered. In the event:
      1. there is no Outstanding Balance, no further action is needed from either party once notice is given.
      2. there is an Outstanding Balance owed to TruTrip, the Organisation shall settle into a bank account nominated by the receiver by the latter of (i) 10 working days of the termination date, or (ii) 5 working days from being notified of the nominated bank account.
      3. there is an Outstanding Balance owed to the Organisation, TruTrip shall settle immediately available funds within 5 working days from being notified of the nominated bank account. Funds not available due to refunds in process or disputes with Travel Suppliers, shall be held until a time they are available. TruTrip shall provide monthly updates on the state of such funds held by Travel Suppliers and agree to not unduly delay any refund process.
      4. In the event TruTrip holds a Travel Suppliers’ credit on behalf of the Organisation, for example, because of a refund, TruTrip shall make best efforts to economically transfer ownership to the Organisation. If ownership transfer is not possible, TruTrip shall not be liable for the value of the credit and such funds shall be written off by both parties.


  1. Untuk tujuan ini Klausul 8.1, the term “Informasi Rahasia” refers to information disclosed to TruTrip by the Organisation and/or the User belonging to the Organisation for the purpose of providing the Services through the Platform. TruTrip shall consider all information provided as “Confidential” unless the information is publicly available or stated otherwise. Confidential Information includes information relating to company data, know-how, trade secrets, and also any information or analyses derived from, containing or reflecting such information, provided that such information is marked “Confidential” by the Organisation and/or User.
  2. Informasi Rahasia harus mengecualikan informasi yang (a) tersedia untuk umum pada saat pengungkapannya ke TruTrip; (b) menjadi tersedia untuk umum selain sebagai hasil pengungkapan oleh TruTrip yang melanggar ini Klausul 8; (c) was lawfully in TruTrip’s possession free of any restriction as to its use or disclosure prior to its being so disclosed by the Organisation and/or User to TruTrip; (d) is required by law or regulator or by any court of competent jurisdiction to be disclosed; and (e) is personal data that will be treated in accordance with TruTrip’s prevailing Privacy and Cookies Policy which, at all times, shall be in compliance with local data protection and privacy laws.
  3. TruTrip shall not disclose the Confidential Information to any third party except with the Organisation’s and/or User’s consent, save that TruTrip may disclose such Confidential Information to such extent as it deems appropriate for the fulfilment of any Booking and/or the provision of any Services.
  4. If, for any reason, the Organisation or User requests the return of its Confidential Information, TruTrip agrees to return as soon as reasonably practicable such Confidential Information or confirm in writing that it has been destroyed. To the extent that such Confidential Information has been stored on TruTrip’s archive or back up electronic systems, TruTrip shall not be required to delete the Confidential Information but shall make reasonable efforts to have the Confidential Information deleted from such systems.
  5. Kewajiban kerahasiaan diatur dalam ini Klausul 8 akan terus berlaku sehubungan dengan Informasi Rahasia apa pun yang disimpan oleh TruTrip.


  1. Semua hak kekayaan intelektual dan industri serta semua informasi yang terkandung di Platform (seperti teks, gambar, grafik, kode sumber, gambar, desain, struktur penelusuran, basis data, merek dagang, merek dan nama komersial, logo, merek berbeda, nama domain dan profil sosial, rahasia dagang dan pengetahuan, nama dan merek komersial, hak cipta, hak serupa atau terkait dengan hak cipta atau hak sui generis atas basis data, paten, model utilitas, model industri, dan konten lain apa pun yang mungkin muncul di dalamnya, terlepas dari apakah mereka telah terdaftar atau tidak) adalah milik eksklusif atau dilisensikan kepada TruTrip atau pihak terkait TruTrip lainnya.
  2. Ketentuan Penggunaan ini tidak memberikan hak kekayaan industri atau intelektual apa pun dari konten Platform apa pun kepada pihak mana pun termasuk namun tidak terbatas pada Pengguna dan Organisasi. Reproduksi, transformasi, distribusi, komunikasi publik, penggunaan kembali, penerusan atau penggunaan dalam bentuk apa pun, dengan cara atau proses apa pun, dilarang kecuali jika diamanatkan oleh undang-undang atau secara tegas diizinkan secara tertulis oleh TruTrip dan/atau oleh pemilik intelektual hak milik.
  3. Users and Organisations are only authorized to view and obtain a temporary private copy of the content of the Platform for their personal and private use in their computer systems (software and hardware) for the sole purpose of using the Platform. These copies should not be assigned to third parties. Notwithstanding the foregoing, users should not modify or reproduce, in whole or in part, such content without TruTrip’s express written consent, particularly:
    1. Pengguna dan Organisasi dilarang menggunakan konten di Platform untuk tujuan komersial atau profesional, selain mengambil manfaat dari Layanan;
    2. Pengguna dan Organisasi dilarang menghapus, mengabaikan dan/atau memanipulasi hak cipta dan data pengenal lainnya dari TruTrip atau mekanisme perlindungan lainnya; dan
    3. Pengguna dilarang membongkar, mendekompilasi, atau membalikkan basis data tempat informasi Platform disimpan.
  4. Semua konten dan informasi di Platform dilindungi oleh hak cipta sejauh diizinkan oleh hukum yang berlaku. Pengguna, Organisasi, atau pihak ketiga tidak boleh menggunakan atau menjual konten dan informasi yang terdapat di Platform.
  5. Trademarks bearing TruTrip’s name and logo displayed on the Platform are TruTrip’s exclusive property and are duly registered or in the registration process. Names of other products, services and companies that appear in the Platform may be trademarks or other distinctive signs registered by their own owners.


Jika ada ketentuan dalam Ketentuan Penggunaan ini yang dianggap ilegal, tidak sah, atau tidak dapat dilaksanakan secara keseluruhan atau sebagian di yurisdiksi mana pun, Ketentuan Penggunaan ini, untuk yurisdiksi tersebut, akan terus berlaku untuk ketentuan lainnya dan sisanya dari ketentuan yang terkena Legalitas, validitas, dan keberlakuan ketentuan tersebut di yurisdiksi lain mana pun tidak akan terpengaruh.


  1. Ketentuan Penggunaan ini akan diatur, ditafsirkan, dan ditegakkan sesuai dengan hukum Singapura.
  2. Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause 12.2. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
  3. You consent to service of process out of any court (where applicable) by the same being left at your address indicated on the Platform (or sent by registered mail to this address), or by e-mail to your e-mail address indicated to TruTrip or on the Platform. You consent regardless of whether or not personal service is required or otherwise. Where service of process is sent by registered mail, the service shall be deemed to be made in the absence of any evidence to the contrary by the tenth day. Nothing in this paragraph shall affect TruTrip’s right to serve legal process in any other manner permitted by law.


Kami dapat secara berkala merevisi Ketentuan Penggunaan kami. Versi terbaru dari Ketentuan Penggunaan kami akan selalu diposting di Platform, jadi silakan periksa kembali secara teratur. Dengan terus menggunakan Layanan kami setelah revisi berlaku, Anda menyetujui Persyaratan Penggunaan yang direvisi. Jika Anda tidak setuju dengan Ketentuan Penggunaan yang direvisi, harap berhenti menggunakan Layanan.

ANNEX 1 List of Websites

Relevant websites known generally as the “Platform”

  • TruTrip.co
  • TruTrip.my
  • TruTrip.sg
  • TruTrip.id

LAMPIRAN 2 Daftar Bisnis

TruTrip Pte. Ltd, UEN 201915540Z
9 Raffles Place, #26-01 Republic Plaza, Singapore 048619

TruTrip Sdn Bhd, UEN 1352715-P
Unit C-12-4, 12 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia

Pt. TruTrip Teknologi Indonesia
93.691.547.9-086.000, Ruko Permata Regency Blok D No. 37, JL. Haji Kelko

TruTrip Pty Ltd, ACN 661 091 158, ABN 36 661 091 158
193 Bay Road, Sandringham, Victoria, Australia, 3191

LAMPIRAN 3 Daftar Layanan

Pemesanan mengacu pada

  • Penerbangan
  • Akomodasi; termasuk Hotel, Resor, Asrama, Wisma, Penginapan dan Homestay
  • Trains
  • Car Service
  • Car Rental
  • Work Spaces
  • Events & Conferences

Other services include

  • Visa Services (delivered in partnership with Click2Visas)
  • Fit to fly
  • TruCare

ANNEX 4 Additional Fees & Charges

All charges shown in Singapore Dollars. Actual amount charged will be in the billing currency set within your account and based on the prevailing FX rate on the day, taken from Wise, https://wise.com/.

Pelayanan Penting Standar Premium
Subscription Package (see section 6 for details) Free $99/month $499/month
Managed onboarding(1)(optional and one off) $499 $299 $299
Service fee (charged per booking) $3.50/booking $2.25/booking $1.70/booking
Annual plan benefits none 2 extra months 2 extra months
Low usage charge (applicable on accounts with less than $5,000 a quarter) $90/quarter no charge no charge
Booking via Support due to

i) Option not available on the platform(2)

ii) A significant price variance (+5%)

iii) AirBnB booking

iv) System error / failure

Standard Service fee
Concierge planning and booking

(note: trips may have multiple bookings)

$35/trip $30/trip 5 free / month, then $25/trip
Bulk concierge pre-purchase(3) $220 per month for 10 concierge booking services.
Multi-City Trips (regardless of booking method) Standard Service fee
Voluntary Changes & Modifications(4) $25 $20 $15
Voluntary Cancellation (including refunds) $25 $20 $15
Involuntary change or cancellation Free of Charge
Reprocessing of Payments, e.g. due to a payment method being declined $5
Visa Services (short term visa only) $10 plus agent fees and any visa costs
Unpaid invoices/charges (after 2nd attempt)

  • First 3 days after notice
  • After 3 days


+$30 plus 0.8% of total bill value per day from notice

VIP Services such as Airport FastTrack, Lounge access, meet & greet at gate Harga Sesuai Permintaan
Checkin service $5 / check in process / person
Additional year of travel history (arranged in in advance only) $150/tahun untuk setiap tahun tambahan not applicable
Payment fee: prepayment / deposit No charge
Payment fee: credit card Standard Stripe fees based on transaction location (see Stripe or platform for details)
Payment fee: invoice / credit based see Annex 5 Credit Agreement Options
Groups See Annex 6 Group Bookings Terms

1 – Our Managed Onboarding eases your setup process. We handle initial user additions, policy setup, and reporting refinements. You’ll receive a two-hour training, a custom user guide video, and a dedicated Client Success Agent for the first month to resolve any issues promptly.

2 – This does not include options hidden by your company’s policy. In the event that a booking is requested for options available, but hidden by policy users can either a) request one of their super-admin to book on their behalf or b) use concierge services at the prevailing rate.

3 – These trips need to be booked within the month. Any unused slots will not roll over and will be lost.

4 – The client accepts the, if any, additional charges incurred/charged due to charges from our Travel Supplier.

ANNEX 5 Credit Agreement Options

Within Singapore and Malaysia

TruTrip is pleased to offer you the opportunity to use an Invoice Payment option with a payment term of either 15 or 30 days.
In Singapore and Malaysia the Credit Provider is Fluid Financials Pte Ltd (GoFluid).
Upon requesting Invoice Payment, your Account Manager will share all the relevant details with the Credit Provider to facilitate your onboarding and approval / acceptance. In usage of our Invoice payment option, you acknowledge and accept the Credit Provider’s terms of service which can be found here for GoFluid and in this Annex for TruTrip.
However, please note:

  • Late payments may cause disruption to the use of TruTrip and the Credit Provider, including but not limited to the suspension of Invoice Payment method and administrative fees.
  • Enablement and continued use of the Invoice Payment method is subject to a credit assessment and approval completed by, and at the absolute discretion of, the Credit Provider. Removal / suspension of this payment method can occur without notice if TruTrip has reasonable grounds to believe there has been a breach of our terms.
  • TruTrip shall charge a payment fee of 1.1% for 15 day payment terms and/or 2.2% for 30 day payment terms for use of this Invoice Payment service.
  • In the event the credit provider leverages further charges, based on the terms you agree with them, we shall pass those charges on to you in the next invoice. In the event your invoice is overdue by more than 14 days, we will collect those charges via your card on file.

If you are unsure who your Account Manager is, please contact support.

Outside Singapore and Malaysia

TruTrip Pte Ltd remains the Credit Provider.

  • Availability: Enablement and continued use of the Invoice Payment method is approved at our discretion. Removal / suspension of this payment method can occur without notice if TruTrip has reasonable grounds to believe there has been a breach of our terms.
  • Credit Allocation: we offer a flexible credit line ranging from SGD 5,000 to SGD 15,000. The credit limit assigned to you is determined by our assessment and is granted at our discretion.
  • Payment Terms:
    • For payments with an agreed settlement date of 15 days from the invoice date, TruTrip shall charge 1.1% of the invoice amount. For an agreed settlement date of 30 days, the charge is 2.2%.
    • All charges shall be added to the invoice at time of issuance.
    • All clients are initially set up for a 15-day payment term.
  • Invoice Queries: Should you have any questions or concerns about your invoice, please let us know in writing within 3 working days of receiving it. Any adjustments post this period will be addressed through a credit note and therefore payment of the original invoice will be expected.
  • Credit Card Requirement: Clients with a TruTrip credit line must have a registered credit card on file. This card will be charged if an invoice remains unpaid after 14 days. Standard card fees apply for such payments.
  • Late Payment Protocol:
    • Overdue invoices will attract an additional administrative fee of 3.5% per month, calculated daily until full payment is received. This fee will be included in your next invoice however if payment is delayed beyond 14 days, the entire invoice amount, plus late fees, will be charged to your card on file.
    • Delayed payments can also affect your credit facility with TruTrip, possibly leading to a reduction in the service offer or suspension of services without notice.
  • Credit Term Adjustments: For accounts that are in good standing, TruTrip reserves the right to propose changes to credit terms, giving at least 45 working days’ notice, unless otherwise agreed.

ANNEX 6 Group Booking Service

We have simplified our group booking service to make sure you have the very best options available, at the best price we can offer. We request commission free options for vendors and are not bound to any particular network. Our pricing is fully transparent. For more details on our service, please see our website. Charges relating to group bookings are split into two:

Initial charges

At the outset, TruTrip charges $100 (or its equivalent in your local currency) for each component of your group request. A “component” refers to an individual booking item like a round-trip flight or a single hotel stay. This initial charge enables us to assign the resource to generate a travel plan including a budget and a minimum of three quotes. If you decide to move forward with a booking, this initial charge will be credited towards your booking and management charge.

Booking and management charges

For our group booking services, we implement a fee structure which is the greater of either $100 per booking component or 2% of the total booking cost (3% if you are on the Essentials plan). In both cases, the “Initial charges” you’ve already paid for that component will be deducted from the final service fee. This way, we ensure that we provide you with the best possible service while maintaining a fair and transparent cost model.

Please be assured that we uphold a principle of full transparency in our pricing. If a supplier charge includes a commission(5), we commit to remitting this commission to you within 10 days of our receipt. This way, we maintain an open and honest relationship with you regarding all financial matters.


Our standard Booking and Management fees cover name changes for up to 5% of the initial group (the initial allowance). Beyond this, each name change incurs a $20 fee. For date changes post-booking, we levy a $50 charge per change, applicable to any number of individuals. All Supplier-induced charges for changes are your responsibility unless the change results from our error.


Payment is required upfront as per the milestones laid out in our proposal. Accepting the proposal implies agreement to these payment terms. If the final payment is delayed, we’ll strive to secure the original proposal, but cannot guarantee it. For any changes and re-negotiation due to delayed payment we shall charge an additional $50 per booking.

5 – Including but not limiting to: Referral fees, Agent’s fee, Profit share, Incentives and any other form of direct financial benefit as a result of your business.

ANNEX 7 Comparison of Standard Subscription plans

Pelayanan Penting Standar Premium
harga Free $99/month (SGD) $499/month (SGD)
Key benefits
  • Lowest available plan
  • 24/7 support available
  • Unlimited travellers
  • Ability to manage more complex travel requirements
  • Lower transaction fees
  • Access to line of credit (up to $15k)
  • Lowest transaction fees
  • Bespoke solutions for your business – user groups, line of credit, integrations
  • Private fare access
  • Input into product development priorities
Best suited for businesses with
  • Intermittent travel
  • Less than 20-30 regular travellers
  • Relatively simple travel needs
  • Annual travel spend up to $400k
  • Mixed travel needs, likely regional and global travel
  • Annual travel spend greater than $400k
  • Complex global travel needs
  • Multiple, complex user group structures
  • Multiple policies
  • Specific requirements, e.g. approvals, forms of payment, integrations etc
  • Limited to 100 users
  • 12 months travel history
  • 2 active travel policies
  • 4 user groups
  • no credit option
  • Minimum spend requirement, otherwise quarterly fee
  • 24 months travel history
  • 6 active travel policies
  • 8 user groups