Version dated 11th September 2023
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This document can be printed and stored by Users. If you have any questions, please feel free to contact us at [email protected]
The manager of the Platform is TruTrip. TruTrip’s details are as follows:
A “Booking” refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as “Suppliers“) to secure the Booking on behalf of the Traveller upon the User’s confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
For details of TruTrip’s standard subscription plans, and what is included, please refer to Annex 7.
Although TruTrip endeavours to undertake all reasonable due diligence to ensure third party websites are fit for purpose, TruTrip does not assume any responsibility or liability arising from the damages suffered by the access to third parties’ linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.
Relevant websites known generally as the “Platform”
TruTrip Pte. Ltd, UEN 201915540Z
80 Robinson Road, #02-00, Singapore, 068898
TruTrip Sdn Bhd, UEN 1352715-P
Unit C-12-4, 12 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
Pt. TruTrip Teknologi Indonesia
93.691.547.9-086.000, Ruko Permata Regency Blok D No. 37, JL. Haji Kelk
TruTrip Pty Ltd, ACN 661 091 158, ABN 36 661 091 158
193 Bay Road, Sandringham, Victoria, Australia, 3191
Booking refers to
Other services include
All charges shown in Singapore Dollars. Actual amount charged will be in the billing currency set within your account and based on the prevailing FX rate on the day, taken from Wise, https://wise.com/.
i) Option not available on the platform(2)
ii) A significant price variance (+5%)
iii) AirBnB booking
iv) System error / failure
(note: trips may have multiple bookings)
+$30 plus 0.8% of total bill value per day from notice
1 – Our Managed Onboarding eases your setup process. We handle initial user additions, policy setup, and reporting refinements. You’ll receive a two-hour training, a custom user guide video, and a dedicated Client Success Agent for the first month to resolve any issues promptly.
2 – This does not include options hidden by your company’s policy. In the event that a booking is requested for options available, but hidden by policy users can either a) request one of their super-admin to book on their behalf or b) use concierge services at the prevailing rate.
3 – These trips need to be booked within the month. Any unused slots will not roll over and will be lost.
4 – The client accepts the, if any, additional charges incurred/charged due to charges from our Travel Supplier.
Initial credit period: 3 calendar months from Sign Up
Please note that at any time we are open to discuss a payment plan however, any deviation to that payment plan will be managed in accordance with the process above with no further option for a conversion plan.
Ongoing credit period: Post 3 calendar months from the Sign up date, assuming full payment on time during the initial credit period TruTrip shall offer the following terms and options agreed with the Organisation in writing in advance:
We have simplified our group booking service to make sure you have the very best options available, at the best price we can offer. We request commission free options for vendors and are not bound to any particular network. Our pricing is fully transparent. For more details on our service, please see our website. Charges relating to group bookings are split into two:
At the outset, TruTrip charges $100 (or its equivalent in your local currency) for each component of your group request. A “component” refers to an individual booking item like a round-trip flight or a single hotel stay. This initial charge enables us to assign the resource to generate a travel plan including a budget and a minimum of three quotes. If you decide to move forward with a booking, this initial charge will be credited towards your booking and management charge.
For our group booking services, we implement a fee structure which is the greater of either $100 per booking component or 2% of the total booking cost (3% if you are on the Essentials plan). In both cases, the “Initial charges” you’ve already paid for that component will be deducted from the final service fee. This way, we ensure that we provide you with the best possible service while maintaining a fair and transparent cost model.
Please be assured that we uphold a principle of full transparency in our pricing. If a supplier charge includes a commission(5), we commit to remitting this commission to you within 10 days of our receipt. This way, we maintain an open and honest relationship with you regarding all financial matters.
Our standard Booking and Management fees cover name changes for up to 5% of the initial group (the initial allowance). Beyond this, each name change incurs a $20 fee. For date changes post-booking, we levy a $50 charge per change, applicable to any number of individuals. All Supplier-induced charges for changes are your responsibility unless the change results from our error.
Payment is required upfront as per the milestones laid out in our proposal. Accepting the proposal implies agreement to these payment terms. If the final payment is delayed, we’ll strive to secure the original proposal, but cannot guarantee it. For any changes and re-negotiation due to delayed payment we shall charge an additional $50 per booking.
5 – Including but not limiting to: Referral fees, Agent’s fee, Profit share, Incentives and any other form of direct financial benefit as a result of your business.
You can use our platform for free or speak to us to understand how we can help your business further.
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