www.trutrip.co | [email protected]
Terms of Use
Version dated 31th March 2023
These Terms of Use set out the terms and conditions applicable to the websites listed at Annex 1, the corresponding mobile application, as well as all their related or linked sites (generally, the "Platform"), including the services provided thereon (the "Services"). By making a booking on the Platform or using or accessing the Platform or any part of the same, you (referred to as "you" or the "User" in these Terms of Use) acknowledge that you accept these Terms of Use and our Privacy Policy and you agree to be bound by them. If you do not accept them, you should not use the Platform or the Services.
By accessing or using our Services you represent and warrant that: (a) you are at least 18 years of age; (b) you have read, understood and agreed to these Terms of Use which include our Privacy Policy; (c) where you accept or agree to these Terms of Use on behalf of a company or other legal entity, you have the full capacity and authority to enter into this agreement on behalf of such company or legal entity, and in such event, "you" and "your" will refer and apply to that company or legal entity; (d) all information you submit is accurate, current, and complete; (e) you will maintain the accuracy and completeness of such information; (f) you possess the legal authority to create a binding legal obligation; (g) you are legally permitted to use and access our Services and take full responsibility for the selection and use of and access to the Services; (h) if you have an account with us, you will safeguard your account information and will be responsible for any use of your account by you and anyone other than you; (i) you will only use our Services to make legitimate reservations and report expenses for yourself, another member of your travelling party, or another person for whom you are legally authorised to act; and (j) you will inform such other person(s) about the Terms of Use and Privacy Policy that apply to the reservations you have made on their behalf.
These Terms of Use shall take precedence over any other terms and conditions referred to, proposed by or relied on by the User, whether in negotiation or at any stage in the dealings between TRUTRIP PTE. LTD. and/or its related companies (as applicable and as stated at Annex 2, referred to as "us" or "TruTrip" in these Terms of Use) and the User, in respect of any Services.
By using and accessing the Platform, you acknowledge and agree that internet transmissions are never completely private or secure. You understand that any information submitted via the Platform may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
This document can be printed and stored by Users. If you have any questions, please feel free to contact us at info@TruTrip.co
The manager of the Platform is TruTrip. TruTrip's details are as follows:
Company name
:
TRUTRIP PTE. LTD.
Unique entity number
201915540Z
Registered address
100 Tras Street, #16-01 100 AM, Singapore 079027
E-mail address
info@TruTrip.co
General hotline
+65 3129 2139
TruTrip reserves the right to modify these Terms of Use and the Privacy Policy at any time without giving prior notice. Users should carefully read these Terms of Use before accessing the Platform. In all circumstances, the acceptance of these Terms of Use is an essential first step toward access to the Services and content available on the Platform. The most current Terms of Use will be available at all times on the Platform.
The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.
A "Booking" refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as "Suppliers") to secure the Booking on behalf of the Traveller upon the User's confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
The Organisation may contract with TruTrip for a subscription for services in addition to those stated in these Terms of Use, in which case the terms and conditions expressly agreed by and between TruTrip and the Organisation shall apply together with these Terms of Use.
Although TruTrip endeavours to undertake all reasonable due diligence to ensure third party websites are fit for purpose, TruTrip does not assume any responsibility or liability arising from the damages suffered by the access to third parties' linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.
If any provision in these Terms of Use is held to be illegal, invalid or unenforceable in whole or in part in any jurisdiction, these Terms of Use shall, as to such jurisdiction, continue to be valid as to its other provisions and the remainder of the affected provision. The legality, validity and enforceability of such provision in any other jurisdiction shall be unaffected.
We may periodically revise our Terms of Use. The current version of our Terms of Use will always be posted on the Platform, so please check back regularly. By continuing to use our Services after revisions become effective, you agree to the revised Terms of Use. If you do not agree to the revised Terms of Use, please stop using the Services.
ANNEX 1 List of Websites
Relevant websites known generally as the "Platform"
ANNEX 2 List of Businesses
Singapore
TruTrip Pte. Ltd, UEN 201915540Z
80 Robinson Road, #02-00, Singapore, 068898
Malaysia
TruTrip Sdn Bhd, UEN 1352715-P
Unit C-12-4, 12 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
Indonesia
Pt. TruTrip Teknologi Indonesia
93.691.547.9-086.000, Ruko Permata Regency Blok D No. 37, JL. Haji Kelk
Australia
TruTrip Pty Ltd, ACN 661 091 158, ABN 36 661 091 158
193 Bay Road, Sandringham, Victoria, Australia, 3191
ANNEX 3 List of Services
Booking refers to
ANNEX 4 Additional Fees & Charges
Service
Fee
Concierge is charged dependently on reason for use
Standard Platform fee
$5 / booking
$40 base + $5 / person
$15 / booking
Voluntary Changes & Modifications
$15
$25
*note additional charges may be incurred due to charges from our Travel Supplier. Travel Supplier charges will be agreed in advance of commitment.
Voluntary Cancellation (including refunds)
$20
Involuntary change or cancellation
Free of Charge
Reprocessing of Payments, e.g. due to a card being declined
$5
Visa Services (short term visa only)
$10 plus agent fees and any visa costs
Unpaid invoices/charges (after 2nd attempt)
$10
+$30 plus 0.8% of total bill value per day from notice
VIP Services such as Airport FastTrack, Lounge access, meet & greet at gate
Price on Request
Checkin service
$5 / check in process / person
Additional year of travel history (arranged in in advance only)
$150/year for each extra year
Payment fees
Depends on method and location, please see platform
At the time of issuance, the Standard Platform fee is SGD $1.70.
ANNEX 5 Credit Agreement Options
Initial credit period: 3 calendar months from Sign Up
Ongoing credit period: Post 3 calendar months from the Sign up date, assuming full payment on time during the initial credit period TruTrip shall offer the following terms and options agreed with the Organisation in writing in advance:
Days to complete payment (from invoice receipt)
7
14
21
Invoice Frequency
Every 14 days
0.55%
0.80%
1.10%
Once per month
0.85%
1.15%
1.40%
You can use our platform for free or speak to us to understand how we can help your business further.