www.trutrip.co | [email protected]
Version dated 31th March 2023
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This document can be printed and stored by Users. If you have any questions, please feel free to contact us at info@TruTrip.co
The manager of the Platform is TruTrip. TruTrip's details are as follows:
TRUTRIP PTE. LTD.
Unique entity number
100 Tras Street, #16-01 100 AM, Singapore 079027
+65 3129 2139
The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.
A "Booking" refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as "Suppliers") to secure the Booking on behalf of the Traveller upon the User's confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
Although TruTrip endeavours to undertake all reasonable due diligence to ensure third party websites are fit for purpose, TruTrip does not assume any responsibility or liability arising from the damages suffered by the access to third parties' linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.
ANNEX 1 List of Websites
Relevant websites known generally as the "Platform"
ANNEX 2 List of Businesses
TruTrip Pte. Ltd, UEN 201915540Z
80 Robinson Road, #02-00, Singapore, 068898
TruTrip Sdn Bhd, UEN 1352715-P
Unit C-12-4, 12 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia
Pt. TruTrip Teknologi Indonesia
93.691.547.9-086.000, Ruko Permata Regency Blok D No. 37, JL. Haji Kelk
TruTrip Pty Ltd, ACN 661 091 158, ABN 36 661 091 158
193 Bay Road, Sandringham, Victoria, Australia, 3191
ANNEX 3 List of Services
Booking refers to
ANNEX 4 Additional Fees & Charges
Concierge is charged dependently on reason for use
Standard Platform fee
$5 / booking
$40 base + $5 / person
$15 / booking
Voluntary Changes & Modifications
*note additional charges may be incurred due to charges from our Travel Supplier. Travel Supplier charges will be agreed in advance of commitment.
Voluntary Cancellation (including refunds)
Involuntary change or cancellation
Free of Charge
Reprocessing of Payments, e.g. due to a card being declined
Visa Services (short term visa only)
$10 plus agent fees and any visa costs
Unpaid invoices/charges (after 2nd attempt)
+$30 plus 0.8% of total bill value per day from notice
VIP Services such as Airport FastTrack, Lounge access, meet & greet at gate
Price on Request
$5 / check in process / person
Additional year of travel history (arranged in in advance only)
$150/year for each extra year
Depends on method and location, please see platform
At the time of issuance, the Standard Platform fee is SGD $1.70.
ANNEX 5 Credit Agreement Options
Initial credit period: 3 calendar months from Sign Up
Ongoing credit period: Post 3 calendar months from the Sign up date, assuming full payment on time during the initial credit period TruTrip shall offer the following terms and options agreed with the Organisation in writing in advance:
Days to complete payment (from invoice receipt)
Every 14 days
Once per month
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