Companies’ duty of care is now facing an increasingly complex web of risks when it comes to business travel due to a range of contextual and circumstantial factors. Geopolitical disruption is being reported as the primary concern in the business travel environment in 2023. These include not only public health concerns and weather disasters but also terrorism and cyberattack threats on top of potential personal difficulties that could arise while travelling.
It’s essential for businesses in the coming years to be aware of -and prepared for -the various safety implications related to corporate trips. Interestingly enough, many organisations are not aware of the availability of a number of travel risk management solutions that can help them keep their travellers safe in flexible, simple and cost-effective ways.
In this article, we will illustrate how TruTrip can help you enhance your duty of care through our TruCare integration, which is designed for this specific purpose.
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One thing you may have noticed when you were in the process of organising and supervising your corporate trips is that there is no such thing as a single solution that fits everybody’s needs.
TruCare provides tailor-fit tips for different travellers according to the levels of care suitable for them. Based on their trip destination, age, gender, sexual orientation and current health condition, they may be in need of different advice to make their stay as smooth and pleasant as possible.
An effective travel management company should provide travel managers with a high degree of customisation. This allows your company to tailor care to the needs of different groups of travellers.
Those travelling to a country currently affected by serious geopolitical issues obviously need additional guidance compared to those travelling to a low-risk destination. Women and LGBTQ+ travellers may benefit from specific tips and advice when travelling to countries where these groups may be at risk of experiencing differentiated, if not unfair, treatment. It’s the company’s duty to ensure traveller well-being is guaranteed to all its workers and representatives, regardless of their individual traits.
We make customising advice for your ream as quick, smooth and effective as possible.
To fulfil your duty of care and ensure maximum traveller safety, you need to be in the now and have a complete picture of where your team members are at any given time and what risks they are currently exposed to.
TruCare allows you to supervise the current risk level of both your travellers and the countries they travel to. Travel managers or HR will be able to track the current travel status of each team member (whether they are on a trip or not), their last trip, their next trip and alerts (whether that traveller is currently exposed to any specific risk). You’ll also monitor what travel restrictions you have imposed on each traveller, like whether they are presently allowed to book flights and hotels.
On top of that, you get to see an instant overview of the overall risk for that specific destination, the Covid-19 risk, and how many of your travellers are currently in that country (or will be in the near future). Further enhancing your duty of care. You’ll also find detailed information on the last five alerts for that country and their severity level. Warnings may refer to issues as diverse as political unrest, natural disasters and public health issues.
Through our partnership with Riskline, we offer comprehensive and well-organized risk intelligence reports.
Being able to customise policies for different destinations, teams easily, and individuals allows you to minimise the number of unfortunate occurrences. Managers using travel management solutions like TruTrip during the hardest days of the Covid-19 pandemic saw the benefits of being able to choose for which destinations your travellers need your approval before booking.
We mentioned earlier how geopolitical disruption is currently seen as the primary risk by business travellers. TruTrip would allow you to temporarily ban a certain country from bookings at the first signs of upheaval, trip and severe political unrest. The same goes for customising policies for different teams and individuals. For workers with certain health conditions, specific destinations may be riskier than others due to climate and lower availability of healthcare facilities.
Prevention also applies to travellers who are currently on a trip. When the level of risk for a particular geographic area suddenly spikes up, an effective travel management company enables you to instantly detect which of your workers are currently there (or on their way there) so that you can provide them with quick guidance and advice to minimise their business travel risks.
The effectiveness of business travel solutions doesn’t only depend on the type and number of features they offer but also on the responsiveness and helpfulness of their support system.
In certain scenarios, your duty of care isn’t enough to cover everything your traveller needs during their trip, they’ll eventually need to interact with a real person to get answers that you can’t seem to find on your own.
TruTrip’s support system is there 24/7 via instant chat, email, and call to assist you with any type of issue. Not only will our representatives help you solve your doubts about how to use the platform for prevention purposes, but they will also give you proactive advice on how to deal with specific issues and emergencies that affect the safety of your workers.
While certain travel management companies don’t perform particularly well in terms of the quickness with which they respond, TruTrip’s average response time is only 3 minutes, which is exactly the level of reactiveness you need when dealing with emergencies and other unforeseen problems.
If the last three years show us something is that businesses must always be ready to face the unexpected. Considering that duty of care is a primary responsibility of an organisation, the right move is to equip oneself with innovative, customizable, and responsive travel management tools.
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