關於我們的信息

The manager of the Platform is TruTrip. TruTrip’s details are as follows:

使用條款的更新和修改

TruTrip 保留隨時修改這些使用條款和隱私政策的權利，恕不另行通知。用戶在訪問平台前應仔細閱讀這些使用條款。在任何情況下，接受這些使用條款是訪問平台上可用的服務和內容必不可少的第一步。平台上將隨時提供最新的使用條款。

服務描述

1. TruTrip is a travel agent duly registered in Singapore, Licence No. TA03340, and has created this Platform to allow organisations of all sizes to save time and money on managing business travel (such organisations that use the Platform referred to as the “組織“). The system created by TruTrip operates as follows:
   1. Travel policy management. By signing up with us, Organisations have the option to provide information about their travel policies regarding their Users’ and/or Travellers’ travel spend (the “旅遊政策“). While TruTrip will implement commercially reasonable measures to encourage an Organisation’s Users and Travellers to comply with the Organisation’s Travel Policies, TruTrip cannot guarantee such compliance. TruTrip commits to no less than 95% of the expenditure spent via the Platform to comply with the policy as set by the Organisation within the Platform. In the event compliance drops below 95%, the Organisation will be entitled to any and all commercial benefit of the out of policy spend, and a rebate worth up to 50% of the previous six-month subscription revenue. For the avoidance of doubt, this compliance calculation and relevant percentage must be based on a minimum of $100k (USD) of bookings or more.  In the event $100k of bookings has not been completed, TruTrip accepts no liability.
   2. 搜索和預訂。 When a User searches for a trip, our system displays available results and highlights the options which are out of the relevant Travel Policies. Such User can be the Organisation’s employee, travel manager or other representative of the Organisation. A User may place a Booking for himself, or on behalf of another employee within the Organisation. In these Terms of Use, the employee undertaking the travel is referred to as the “遊客“, and may or may not be the same person as the User.The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.A “預訂” refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as “供應商“) to secure the Booking on behalf of the Traveller upon the User’s confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
   3. Servicing. In case of cancellation, modification or no-show of the Booking, TruTrip will refund to the User and/or the Organisation (as the case may be) the corresponding Booking amounts less any costs for processing payment on the Platform and any costs applied by the Supplier for such cancellation, modification or no-show (provided that said Supplier expressly allows and actually reimburses such amount to TruTrip). In this regard, TruTrip may, at its sole discretion, credit the corresponding amount to the account of the User and/or the Organisation (as the case may be).
   4. Managing and Reporting. We provide data and reports to the Organisation for compliance, pricing and insight purposes. In the event an Organisation wishes to give Platform data access to a 3rd party, TruTrip shall obtain express and explicit permission from the Organisation for 3rd party data sharing for the purpose of reporting, compliance, or insights. The authority given by the Organisation, relating to 3rd party access, shall expressly set out TruTrip’s rights to share relevant data including, where indicated in the permission granted by the Organisation, at a user identifiable level. In addition the Organisation, in giving their authority to TruTrip, also confirms they have the appropriate authority to give permission for and on behalf of all associated Organisations and Users. In all cases TruTrip shall only disclose data to the level authorised within the permissions granted by the Organisation.
   5. Credit Services. At our discretion, we may choose to provide our Credit Service to facilitate payment for Bookings. In all cases, TruTrip has the final decision on whether to offer this service to the Organisation. For more information, please refer to Section 7 of this agreement and Annex 5.
2. 通過使用本平台進行預訂和/或購買服務，組織、用戶和旅行者授權 TruTrip 在與相應供應商的預訂和購買過程中作為他們的代理人，以及支付產品或服務，以必要的範圍內，以確保組織、用戶和/或旅行者與供應商之間的交易正確執行。

責任

1. TruTrip will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or User’s devices due to causes beyond TruTrip’s control, which prevent or delay the use of the Platform, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TruTrip’s control and due to the Users’, third parties, failures in our partner’s and suppliers’ computer systems or force majeure issues.
2. 儘管有上述規定，TruTrip 已經並將在其能力和技術條件下採取一切商業上合理的措施，以確保平台正常運行，並避免病毒和其他有害組件的存在和傳播給用戶。
3. TruTrip 保留隨時中斷或暫停訪問平台的權利，恕不另行通知，無論是出於技術、安全、控製或維護方面的原因，還是由於電力供應故障或任何其他原因。
4. TruTrip does not control, in general, the use made ​​by the Users of the Platform. In particular, TruTrip does not represent or warrant that Users will use the Platform in accordance with the applicable law, these Terms of Use, moral principles, received customs and usages and/or public order, or that they will do so in a diligent and cautious way. Consequently, TruTrip is not responsible for the use that Users make of the contents of the Platform that may involve a violation of any national or international law, intellectual property rights or any other third parties’ right.
5. 用戶將對平台的使用以及平台產生的任何直接或間接影響負責，包括但不限於所有經濟、技術和/或法律結果以及平台產生的預期未實現，以及對於因上述事實直接或間接引起的任何索賠，他們在此有義務對 TruTrip 進行賠償。
6. 在法律允許的範圍內，TruTrip 或我們的任何管理人員、董事、員工、代表或參與創建、贊助、推廣或以其他方式提供平台及其內容的其他人均不對 (a) 任何懲罰性、特殊性、間接或後果性損失或損害、任何生產損失、利潤損失、收入損失、合同損失、商譽或聲譽損失或損害、索賠損失； (b) 與我們平台上提供的供應商信息（包括費率、可用性和評級）有關的任何不准確之處； (c) 供應商或其他商業夥伴提供的服務或產品； (d) 任何（直接、間接、後果性或懲罰性）損害、損失或費用由您蒙受、招致或支付，根據、因使用、無法使用或延遲我們的平台而引起或與之相關； (e) 您遭受、招致或支付的任何人身傷害、死亡、財產損失或其他直接、間接、特殊、後果性或懲罰性損害、損失或費用，無論是由於行為、錯誤、違約、疏忽、故意不當行為、疏忽、不履行、失實陳述、侵權或嚴格責任由或全部或部分歸因於供應商或我們的任何其他業務合作夥伴（包括他們的任何員工、董事、高級職員、代理、代表或關聯公司），其產品或服務（直接或間接）在平台上或通過平台提供、提供或推廣，包括但不限於任何全部或部分取消、超額預訂、延誤、行李損壞或丟失、罷工、不可抗力或超出範圍的任何其他事件我們的控制。
7. 為免生疑問，TruTrip 僅對其授權代表的故意或重大過失承擔責任，但僅限於適用法律規定的此類責任。儘管有上述規定，本段中概述的 TruTrip 的責任僅限於用戶或旅行者遭受的金錢損失或財產損壞。
8. TruTrip is only responsible for passing on the Traveller’s relevant information to the Supplier for the Supplier’s fulfilment of a Booking or provision of the Services.
9. 預訂完成後，相應供應商的所有條款和條件以及其他合同條款應適用於供應商與用戶和/或旅行者之間。對於供應商在提供服務期間的任何違約、違約或缺陷，TruTrip 概不負責。無論出現任何不可預見的情況，包括但不限於延誤、取消、不可抗力、罷工、超額預訂，TruTrip 對您的任何預訂均不承擔任何責任。供應商與用戶和/或旅行者之間的所有條款和條件以及供應商的其他合同條款應適用於並優先於這些使用條款。不限於本使用條款中的任何其他條款，如果用戶和/或旅行者與供應商之間的關係導致違約或其他違反本使用條款的行為，TruTrip 概不負責。
10. 此外，對於任何旅行者在旅行期間對第三方造成的任何索賠和/或任何損害，用戶和旅行者應在任何時候共同和各自保持 TruTrip 不受損害，並應承擔所有責任、損害和/或傷害和/或因任何旅行者違反供應商的任何條款和條件而產生或導致的義務。

用戶的義務

1. 所有用戶都同意受這些使用條款的約束，並根據所有適用法律並始終本著善意行事。用戶同意不以任何可能妨礙或損害平台正常運行、TruTrip、其他用戶或任何第三方的權利的方式使用平台。
2. The User and/or the Organisation agrees to pay to TruTrip for all Bookings made by the User on the Platform. In the event that the User for some reason does not pay TruTrip for any Booking for which payment he is responsible, the Organisation shall pay TruTrip all outstanding payment amounts accordingly upon TruTrip’s demand.
3. 各組織和用戶應共同和各自負責保護 TruTrip 提供的任何密碼以進入平台，並保證沒有未經授權的第三方訪問它們。組織和用戶聲明，他們在使用前和使用期間（包括但不限於進行任何預訂）為進入平台而提供的所有信息都是真實、完整和準確的，並保證更新這些信息。
4. The Organisations and Users agree to not use this Platform for illegal or improper purposes. In particular, the Organisations and Users accept that the Bookings made on the Platform (including the purchase of services pursuant to such Bookings) are for their own use or consumption, or for the use and consumption of their employees in whose name they are legally authorised to act. The Organisations and Users may not resell the Bookings (including the services pursuant to such Bookings) to third parties. TruTrip reserves the right to deny access to the Platform at any moment with no prior notice when TruTrip has reasonable belief an Organisations and/or Users are, or intend to, use the Platform for illegal or improper purposes.
5. Users and Travellers are responsible for ensuring that Travellers meet foreign entry requirements and that Travellers’ travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. TruTrip is not responsible and shall not be liable if any Traveller is refused entry into any country.

優質服務

The Organisation may contract with TruTrip for premium services in addition to those stated in these Terms of Use, in which case the terms and conditions expressly agreed by and between TruTrip and the Organisation shall apply together with these Terms of Use.

For details of TruTrip’s standard subscription plans, and what is included, please refer to Annex 7.

支付

1. All Bookings made shall be paid by either the User or the Organisation (as selected by the User) by credit card or such other methods indicated on the Platform from time to time.
2. If any Supplier charges TruTrip for any additional services not previously charged on the Platform, TruTrip reserves the right to charge the Organisation accordingly.
3. TruTrip reserves the right to cancel any Booking or request for Booking in the event that TruTrip reasonably believes that any transaction relating to the Booking is fraudulent e.g., the payment method is not legally valid, and/or the User and/or the Organisation (as the case may be) is not the legal owner of such payment method. Under these circumstances, TruTrip will attempt to contact the User and/or the Organisation using the e-mail address provided during the booking process, or through the User and/or Organisation’s bank (as the case may be). If TruTrip cannot contact the User and/or the Organisation or their respective bank, the Booking or request for Booking will be automatically cancelled for security reasons.
4. The Organisation may choose to use one of the Credit Services available to facilitate payment for Bookings. In all cases, the Credit Provider has the final decision on whether to offer this service to the Organisation:
   1. For Organisations based in Singapore and Malaysia the Credit Provider is Fluid Financials Pte Ltd (GoFluid). Please see Annex 5 for more information
   2. Outside Singapore and Malaysia, TruTrip is the Credit Provider. The terms of the facility shall be set by TruTrip in alignment with the Rates, Frequency and Payment Term options (the Credit Terms) outlined in Annex 5.
   3. As part of this facility, invoices shall be
      1. sent to the designated contact at the Organisation.
      2. issued as a summary of transactions and include, as an annex, a list of the transactions and transaction reference numbers that can be further reviewed via the Platform.
      3. directed to up to 4 different billing entities. Additional entities can be arranged at a charge of $15 per entity.
      4. sent with the agreed payment instructions invoice.
      5. sent with both Singapore Dollar amounts or the local currency amounts (if appropriate) shown. The local currency value shown on the invoice is the amount due to be received by TruTrip; however, on the Platform the value will be shown as per the Organisation’s Billing Currency. The currency exchange rates between billing currency and invoice currency, where appropriate, shall be shown on the invoice and based on https://wise.com/, inclusive of their fees.
      6. net of all fees associated with the transfer. Any fees required to send or receive the money related to invoices, must be borne by the Organisation.
      7. subject to invoice query or payment challenge by the Organisation within three working days of receiving the invoice.
      8. considered received 1 working day after electronic issuance (i.e., when sent via email).
   4. The termination process for the Credit Agreement service depends on whether there is an Outstanding Balance. An Outstanding Balance is defined as a difference between monies received and the cost of services rendered. In the event:
      1. there is no Outstanding Balance, no further action is needed from either party once notice is given.
      2. there is an Outstanding Balance owed to TruTrip, the Organisation shall settle into a bank account nominated by the receiver by the latter of (i) 10 working days of the termination date, or (ii) 5 working days from being notified of the nominated bank account.
      3. there is an Outstanding Balance owed to the Organisation, TruTrip shall settle immediately available funds within 5 working days from being notified of the nominated bank account. Funds not available due to refunds in process or disputes with Travel Suppliers, shall be held until a time they are available. TruTrip shall provide monthly updates on the state of such funds held by Travel Suppliers and agree to not unduly delay any refund process.
      4. In the event TruTrip holds a Travel Suppliers’ credit on behalf of the Organisation, for example, because of a refund, TruTrip shall make best efforts to economically transfer ownership to the Organisation. If ownership transfer is not possible, TruTrip shall not be liable for the value of the credit and such funds shall be written off by both parties.

保密

1. 為此目的 第 8.1 條, the term “機密信息” refers to information disclosed to TruTrip by the Organisation and/or the User belonging to the Organisation for the purpose of providing the Services through the Platform. TruTrip shall consider all information provided as “Confidential” unless the information is publicly available or stated otherwise. Confidential Information includes information relating to company data, know-how, trade secrets, and also any information or analyses derived from, containing or reflecting such information, provided that such information is marked “Confidential” by the Organisation and/or User.
2. 機密信息應排除 (a) 在向 TruTrip 披露時公開可用的信息； (b) 除因 TruTrip 違反此規定而披露外，公開可用 第 8 條; (c) was lawfully in TruTrip’s possession free of any restriction as to its use or disclosure prior to its being so disclosed by the Organisation and/or User to TruTrip; (d) is required by law or regulator or by any court of competent jurisdiction to be disclosed; and (e) is personal data that will be treated in accordance with TruTrip’s prevailing Privacy and Cookies Policy which, at all times, shall be in compliance with local data protection and privacy laws.
3. TruTrip shall not disclose the Confidential Information to any third party except with the Organisation’s and/or User’s consent, save that TruTrip may disclose such Confidential Information to such extent as it deems appropriate for the fulfilment of any Booking and/or the provision of any Services.
4. If, for any reason, the Organisation or User requests the return of its Confidential Information, TruTrip agrees to return as soon as reasonably practicable such Confidential Information or confirm in writing that it has been destroyed. To the extent that such Confidential Information has been stored on TruTrip’s archive or back up electronic systems, TruTrip shall not be required to delete the Confidential Information but shall make reasonable efforts to have the Confidential Information deleted from such systems.
5. 本協議規定的保密義務 第 8 條 應繼續適用於 TruTrip 保留的任何機密信息。

知識產權和工業產權

1. 所有知識產權和工業產權以及平台上包含的所有信息（例如文本、圖像、圖形、源代碼、圖紙、設計、瀏覽結構、數據庫、商標、商業品牌和名稱、徽標、獨特標記、域名和社會概況、商業秘密和專有技術、商業名稱和品牌、版權、與版權類似或相關的權利或數據庫、專利、實用新型、工業模型和可能出現在其中的任何其他內容的特殊權利，無論無論它們是否已註冊）是獨家財產或已授權給 TruTrip 或其他 TruTrip 關聯方。
2. 這些使用條款不會將任何平台內容的任何工業或知識產權轉讓給任何一方，包括但不限於用戶和組織。禁止以任何方式或程序複製、轉換、分發、公開傳播、再利用、轉發或使用任何性質的任何性質，除非法律強製或經 TruTrip 和/或知識分子所有者明確書面授權產權。
3. Users and Organisations are only authorized to view and obtain a temporary private copy of the content of the Platform for their personal and private use in their computer systems (software and hardware) for the sole purpose of using the Platform. These copies should not be assigned to third parties. Notwithstanding the foregoing, users should not modify or reproduce, in whole or in part, such content without TruTrip’s express written consent, particularly:
   1. 禁止用戶和組織將平台上的內容用於商業或專業目的，但不能從服務中受益；
   2. 禁止用戶和組織刪除、忽略和/或操縱 TruTrip 或任何其他保護機制的版權和其他識別數據；和
   3. 禁止用戶對存儲平台信息的數據庫進行反彙編、反編譯或逆向操作。
4. 平台上的所有內容和信息均在適用法律允許的最大範圍內受版權保護。任何用戶、組織或第三方均不得使用或出售平台上包含的內容和信息。
5. Trademarks bearing TruTrip’s name and logo displayed on the Platform are TruTrip’s exclusive property and are duly registered or in the registration process. Names of other products, services and companies that appear in the Platform may be trademarks or other distinctive signs registered by their own owners.

LINKS TO THIRD PARTIES' SITES

Although TruTrip endeavours to undertake all reasonable due diligence to ensure third party websites are fit for purpose, TruTrip does not assume any responsibility or liability arising from the damages suffered by the access to third parties’ linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.

條款的獨立性

如果本使用條款中的任何條款在任何司法管轄區被認定為全部或部分非法、無效或不可執行，則本使用條款就該司法管轄區而言，對其其他條款和其餘條款繼續有效。受影響的條款。該條款在任何其他司法管轄區的合法性、有效性和可執行性不受影響。

治理法律和管轄區

1. 這些使用條款應受新加坡法律管轄、解釋和執行。
2. Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause 12.2. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
3. You consent to service of process out of any court (where applicable) by the same being left at your address indicated on the Platform (or sent by registered mail to this address), or by e-mail to your e-mail address indicated to TruTrip or on the Platform. You consent regardless of whether or not personal service is required or otherwise. Where service of process is sent by registered mail, the service shall be deemed to be made in the absence of any evidence to the contrary by the tenth day. Nothing in this paragraph shall affect TruTrip’s right to serve legal process in any other manner permitted by law.

使用條款的修訂

我們可能會定期修改我們的使用條款。我們的使用條款的當前版本將始終發佈在平台上，因此請定期回來查看。在修訂生效後繼續使用我們的服務，即表示您同意修訂後的使用條款。如果您不同意修訂後的使用條款，請停止使用服務。