关于我们的信息

The manager of the Platform is TruTrip. TruTrip’s details are as follows:

使用条款的更新和修改

TruTrip 保留随时修改这些使用条款和隐私政策的权利，恕不另行通知。用户在访问平台前应仔细阅读这些使用条款。在任何情况下，接受这些使用条款是访问平台上可用的服务和内容必不可少的第一步。平台上将随时提供最新的使用条款。

服务描述

1. TruTrip is a travel agent duly registered in Singapore, Licence No. TA03340, and has created this Platform to allow organisations of all sizes to save time and money on managing business travel (such organisations that use the Platform referred to as the “组织“). The system created by TruTrip operates as follows:
   1. Travel policy management. By signing up with us, Organisations have the option to provide information about their travel policies regarding their Users’ and/or Travellers’ travel spend (the “旅游政策“). While TruTrip will implement commercially reasonable measures to encourage an Organisation’s Users and Travellers to comply with the Organisation’s Travel Policies, TruTrip cannot guarantee such compliance. TruTrip commits to no less than 95% of the expenditure spent via the Platform to comply with the policy as set by the Organisation within the Platform. In the event compliance drops below 95%, the Organisation will be entitled to any and all commercial benefit of the out of policy spend, and a rebate worth up to 50% of the previous six-month subscription revenue. For the avoidance of doubt, this compliance calculation and relevant percentage must be based on a minimum of $100k (USD) of bookings or more.  In the event $100k of bookings has not been completed, TruTrip accepts no liability.
   2. 搜索和预订。 When a User searches for a trip, our system displays available results and highlights the options which are out of the relevant Travel Policies. Such User can be the Organisation’s employee, travel manager or other representative of the Organisation. A User may place a Booking for himself, or on behalf of another employee within the Organisation. In these Terms of Use, the employee undertaking the travel is referred to as the “游客“, and may or may not be the same person as the User.The Platform allows the User to book the selected travel itinerary and pay for it according to the methods of payment available on the Platform.A “预订” refers to the booking of a ticket or other services listed at Annex 3 (as the case may be) booked by the User through the Platform. TruTrip will liaise with the relevant service providers (all service providers listed on the Platform referred to as “供应商“) to secure the Booking on behalf of the Traveller upon the User’s confirmation of the Booking. Each Booking will be assigned a unique Booking number upon confirmation of the Booking.
   3. Servicing. In case of cancellation, modification or no-show of the Booking, TruTrip will refund to the User and/or the Organisation (as the case may be) the corresponding Booking amounts less any costs for processing payment on the Platform and any costs applied by the Supplier for such cancellation, modification or no-show (provided that said Supplier expressly allows and actually reimburses such amount to TruTrip). In this regard, TruTrip may, at its sole discretion, credit the corresponding amount to the account of the User and/or the Organisation (as the case may be).
   4. Managing and Reporting. We provide data and reports to the Organisation for compliance, pricing and insight purposes. In the event an Organisation wishes to give Platform data access to a 3rd party, TruTrip shall obtain express and explicit permission from the Organisation for 3rd party data sharing for the purpose of reporting, compliance, or insights. The authority given by the Organisation, relating to 3rd party access, shall expressly set out TruTrip’s rights to share relevant data including, where indicated in the permission granted by the Organisation, at a user identifiable level. In addition the Organisation, in giving their authority to TruTrip, also confirms they have the appropriate authority to give permission for and on behalf of all associated Organisations and Users. In all cases TruTrip shall only disclose data to the level authorised within the permissions granted by the Organisation.
   5. Credit Services. At our discretion, we may choose to provide our Credit Service to facilitate payment for Bookings. In all cases, TruTrip has the final decision on whether to offer this service to the Organisation. For more information, please refer to Section 7 of this agreement and Annex 5.
2. 通过使用本平台进行预订和/或购买服务，组织、用户和旅行者授权 TruTrip 在与相应供应商的预订和购买过程中作为他们的代理人，以及支付产品或服务，以必要的范围内，以确保组织、用户和/或旅行者与供应商之间的交易正确执行。

责任

1. TruTrip will not be responsible for any damages that may result from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of the electronic system or User’s devices due to causes beyond TruTrip’s control, which prevent or delay the use of the Platform, nor for any delays or obstructions in the use caused by deficiencies or overloading of the Internet or other electronic systems, nor for the impossibility to provide the service or allow the access for causes beyond TruTrip’s control and due to the Users’, third parties, failures in our partner’s and suppliers’ computer systems or force majeure issues.
2. 尽管有上述规定，TruTrip 已经并将在其能力和技术条件下采取一切商业上合理的措施，以确保平台正常运行，并避免病毒和其他有害组件的存在和传播给用户。
3. TruTrip 保留随时中断或暂停访问平台的权利，恕不另行通知，无论是出于技术、安全、控制或维护方面的原因，还是由于电力供应故障或任何其他原因。
4. TruTrip does not control, in general, the use made ​​by the Users of the Platform. In particular, TruTrip does not represent or warrant that Users will use the Platform in accordance with the applicable law, these Terms of Use, moral principles, received customs and usages and/or public order, or that they will do so in a diligent and cautious way. Consequently, TruTrip is not responsible for the use that Users make of the contents of the Platform that may involve a violation of any national or international law, intellectual property rights or any other third parties’ right.
5. 用户将对平台的使用以及平台产生的任何直接或间接影响负责，包括但不限于所有经济、技术和/或法律结果以及平台产生的预期未实现，以及对于因上述事实直接或间接引起的任何索赔，他们在此有义务对 TruTrip 进行赔偿。
6. 在法律允许的范围内，TruTrip 或我们的任何管理人员、董事、员工、代表或参与创建、赞助、推广或以其他方式提供平台及其内容的其他人均不对 (a) 任何惩罚性、特殊性、间接或后果性损失或损害、任何生产损失、利润损失、收入损失、合同损失、商誉或声誉损失或损害、索赔损失； (b) 与我们平台上提供的供应商信息（包括费率、可用性和评级）有关的任何不准确之处； (c) 供应商或其他商业伙伴提供的服务或产品； (d) 任何（直接、间接、后果性或惩罚性）损害、损失或费用由您蒙受、招致或支付，根据、因使用、无法使用或延迟我们的平台而引起或与之相关； (e) 您遭受、招致或支付的任何人身伤害、死亡、财产损失或其他直接、间接、特殊、后果性或惩罚性损害、损失或费用，无论是由于行为、错误、违约、疏忽、故意不当行为供应商或我们的任何其他业务合作伙伴（包括他们的任何员工、董事、高级职员、代理、代表或关联公司）的产品或服务（直接或间接）在平台上或通过平台提供、提供或推广，包括但不限于任何全部或部分取消、超额预订、延误、行李损坏或丢失、罢工、不可抗力或超出范围的任何其他事件我们的控制。
7. 为免生疑问，TruTrip 仅对其授权代表的故意或重大过失承担责任，但仅限于适用法律规定的此类责任。尽管有上述规定，本段中概述的 TruTrip 的责任仅限于用户或旅行者遭受的金钱损失或财产损坏。
8. TruTrip is only responsible for passing on the Traveller’s relevant information to the Supplier for the Supplier’s fulfilment of a Booking or provision of the Services.
9. 预订完成后，相应供应商的所有条款和条件以及其他合同条款应适用于供应商与用户和/或旅行者之间。对于供应商在提供服务期间的任何违约、违约或缺陷，TruTrip 概不负责。无论出现任何不可预见的情况，包括但不限于延误、取消、不可抗力、罢工、超额预订，TruTrip 对您的任何预订均不承担任何责任。供应商与用户和/或旅行者之间的所有条款和条件以及供应商的其他合同条款应适用于并优先于这些使用条款。不限于本使用条款中的任何其他条款，如果用户和/或旅行者与供应商之间的关系导致违约或其他违反本使用条款的行为，TruTrip 概不负责。
10. 此外，对于任何旅行者在旅行期间对第三方造成的任何索赔和/或任何损害，用户和旅行者应在任何时候共同和各自保持 TruTrip 不受损害，并应承担所有责任、损害和/或伤害和/或因任何旅行者违反供应商的任何条款和条件而产生或导致的义务。

用户的义务

1. 所有用户都同意受这些使用条款的约束，并根据所有适用法律并始终本着善意行事。用户同意不以任何可能妨碍或损害平台正常运行、TruTrip、其他用户或任何第三方的权利的方式使用平台。
2. The User and/or the Organisation agrees to pay to TruTrip for all Bookings made by the User on the Platform. In the event that the User for some reason does not pay TruTrip for any Booking for which payment he is responsible, the Organisation shall pay TruTrip all outstanding payment amounts accordingly upon TruTrip’s demand.
3. 各组织和用户应共同和各自负责保护 TruTrip 提供的任何密码以进入平台，并保证没有未经授权的第三方访问它们。组织和用户声明，他们在使用前和使用期间（包括但不限于进行任何预订）为进入平台而提供的所有信息都是真实、完整和准确的，并保证更新这些信息。
4. The Organisations and Users agree to not use this Platform for illegal or improper purposes. In particular, the Organisations and Users accept that the Bookings made on the Platform (including the purchase of services pursuant to such Bookings) are for their own use or consumption, or for the use and consumption of their employees in whose name they are legally authorised to act. The Organisations and Users may not resell the Bookings (including the services pursuant to such Bookings) to third parties. TruTrip reserves the right to deny access to the Platform at any moment with no prior notice when TruTrip has reasonable belief an Organisations and/or Users are, or intend to, use the Platform for illegal or improper purposes.
5. Users and Travellers are responsible for ensuring that Travellers meet foreign entry requirements and that Travellers’ travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. TruTrip is not responsible and shall not be liable if any Traveller is refused entry into any country.

优质服务

The Organisation may contract with TruTrip for premium services in addition to those stated in these Terms of Use, in which case the terms and conditions expressly agreed by and between TruTrip and the Organisation shall apply together with these Terms of Use.

For details of TruTrip’s standard subscription plans, and what is included, please refer to Annex 7.

支付

1. All Bookings made shall be paid by either the User or the Organisation (as selected by the User) by credit card or such other methods indicated on the Platform from time to time.
2. If any Supplier charges TruTrip for any additional services not previously charged on the Platform, TruTrip reserves the right to charge the Organisation accordingly.
3. TruTrip reserves the right to cancel any Booking or request for Booking in the event that TruTrip reasonably believes that any transaction relating to the Booking is fraudulent e.g., the payment method is not legally valid, and/or the User and/or the Organisation (as the case may be) is not the legal owner of such payment method. Under these circumstances, TruTrip will attempt to contact the User and/or the Organisation using the e-mail address provided during the booking process, or through the User and/or Organisation’s bank (as the case may be). If TruTrip cannot contact the User and/or the Organisation or their respective bank, the Booking or request for Booking will be automatically cancelled for security reasons.
4. The Organisation may choose to use one of the Credit Services available to facilitate payment for Bookings. In all cases, the Credit Provider has the final decision on whether to offer this service to the Organisation:
   1. For Organisations based in Singapore and Malaysia the Credit Provider is Fluid Financials Pte Ltd (GoFluid). Please see Annex 5 for more information
   2. Outside Singapore and Malaysia, TruTrip is the Credit Provider. The terms of the facility shall be set by TruTrip in alignment with the Rates, Frequency and Payment Term options (the Credit Terms) outlined in Annex 5.
   3. As part of this facility, invoices shall be
      1. sent to the designated contact at the Organisation.
      2. issued as a summary of transactions and include, as an annex, a list of the transactions and transaction reference numbers that can be further reviewed via the Platform.
      3. directed to up to 4 different billing entities. Additional entities can be arranged at a charge of $15 per entity.
      4. sent with the agreed payment instructions invoice.
      5. sent with both Singapore Dollar amounts or the local currency amounts (if appropriate) shown. The local currency value shown on the invoice is the amount due to be received by TruTrip; however, on the Platform the value will be shown as per the Organisation’s Billing Currency. The currency exchange rates between billing currency and invoice currency, where appropriate, shall be shown on the invoice and based on https://wise.com/, inclusive of their fees.
      6. net of all fees associated with the transfer. Any fees required to send or receive the money related to invoices, must be borne by the Organisation.
      7. subject to invoice query or payment challenge by the Organisation within three working days of receiving the invoice.
      8. considered received 1 working day after electronic issuance (i.e., when sent via email).
   4. The termination process for the Credit Agreement service depends on whether there is an Outstanding Balance. An Outstanding Balance is defined as a difference between monies received and the cost of services rendered. In the event:
      1. there is no Outstanding Balance, no further action is needed from either party once notice is given.
      2. there is an Outstanding Balance owed to TruTrip, the Organisation shall settle into a bank account nominated by the receiver by the latter of (i) 10 working days of the termination date, or (ii) 5 working days from being notified of the nominated bank account.
      3. there is an Outstanding Balance owed to the Organisation, TruTrip shall settle immediately available funds within 5 working days from being notified of the nominated bank account. Funds not available due to refunds in process or disputes with Travel Suppliers, shall be held until a time they are available. TruTrip shall provide monthly updates on the state of such funds held by Travel Suppliers and agree to not unduly delay any refund process.
      4. In the event TruTrip holds a Travel Suppliers’ credit on behalf of the Organisation, for example, because of a refund, TruTrip shall make best efforts to economically transfer ownership to the Organisation. If ownership transfer is not possible, TruTrip shall not be liable for the value of the credit and such funds shall be written off by both parties.

保密

1. 为此目的 第 8.1 条, the term “机密信息” refers to information disclosed to TruTrip by the Organisation and/or the User belonging to the Organisation for the purpose of providing the Services through the Platform. TruTrip shall consider all information provided as “Confidential” unless the information is publicly available or stated otherwise. Confidential Information includes information relating to company data, know-how, trade secrets, and also any information or analyses derived from, containing or reflecting such information, provided that such information is marked “Confidential” by the Organisation and/or User.
2. 机密信息应排除 (a) 在向 TruTrip 披露时公开可用的信息； (b) 除因 TruTrip 违反此规定而披露外，公开可用 第 8 条; (c) was lawfully in TruTrip’s possession free of any restriction as to its use or disclosure prior to its being so disclosed by the Organisation and/or User to TruTrip; (d) is required by law or regulator or by any court of competent jurisdiction to be disclosed; and (e) is personal data that will be treated in accordance with TruTrip’s prevailing Privacy and Cookies Policy which, at all times, shall be in compliance with local data protection and privacy laws.
3. TruTrip shall not disclose the Confidential Information to any third party except with the Organisation’s and/or User’s consent, save that TruTrip may disclose such Confidential Information to such extent as it deems appropriate for the fulfilment of any Booking and/or the provision of any Services.
4. If, for any reason, the Organisation or User requests the return of its Confidential Information, TruTrip agrees to return as soon as reasonably practicable such Confidential Information or confirm in writing that it has been destroyed. To the extent that such Confidential Information has been stored on TruTrip’s archive or back up electronic systems, TruTrip shall not be required to delete the Confidential Information but shall make reasonable efforts to have the Confidential Information deleted from such systems.
5. 本协议规定的保密义务 第 8 条 应继续适用于 TruTrip 保留的任何机密信息。

知识产权和工业产权

1. 所有知识产权和工业产权以及平台上包含的所有信息（例如文本、图像、图形、源代码、图纸、设计、浏览结构、数据库、商标、商业品牌和名称、徽标、独特标记、域名社会概况、商业秘密和专有技术、商业名称和品牌、版权、与版权类似或相关的权利或数据库、专利、实用新型、工业模型和可能出现在其中的任何其他内容的特殊权利，无论无论它们是否已注册）是独家财产或已授权给 TruTrip 或其他 TruTrip 关联方。
2. 这些使用条款不会将任何平台内容的任何工业或知识产权转让给任何一方，包括但不限于用户和组织。禁止以任何方式或程序复制、转换、分发、公开传播、再利用、转发或使用任何性质的任何性质，除非法律强制或经 TruTrip 和/或知识分子所有者明确书面授权产权。
3. Users and Organisations are only authorized to view and obtain a temporary private copy of the content of the Platform for their personal and private use in their computer systems (software and hardware) for the sole purpose of using the Platform. These copies should not be assigned to third parties. Notwithstanding the foregoing, users should not modify or reproduce, in whole or in part, such content without TruTrip’s express written consent, particularly:
   1. 禁止用户和组织将平台上的内容用于商业或专业目的，但不能从服务中受益；
   2. 禁止用户和组织删除、忽略和/或操纵 TruTrip 或任何其他保护机制的版权和其他识别数据；和
   3. 禁止用户对存储平台信息的数据库进行反汇编、反编译或逆向操作。
4. 平台上的所有内容和信息均在适用法律允许的最大范围内受版权保护。任何用户、组织或第三方均不得使用或出售平台上包含的内容和信息。
5. Trademarks bearing TruTrip’s name and logo displayed on the Platform are TruTrip’s exclusive property and are duly registered or in the registration process. Names of other products, services and companies that appear in the Platform may be trademarks or other distinctive signs registered by their own owners.

LINKS TO THIRD PARTIES' SITES

Although TruTrip endeavours to undertake all reasonable due diligence to ensure third party websites are fit for purpose, TruTrip does not assume any responsibility or liability arising from the damages suffered by the access to third parties’ linked websites. TruTrip will not be responsible for the results obtained through said linked websites or the consequences arising from the access thereof. Linked sites are provided by third parties, therefore TruTrip does not control the legality of their content or the quality of the services offered therein.

条款的独立性

如果本使用条款中的任何条款在任何司法管辖区被认定为全部或部分非法、无效或不可执行，则本使用条款就该司法管辖区而言，对其其他条款和其余条款继续有效。受影响的条款。该条款在任何其他司法管辖区的合法性、有效性和可执行性不受影响。

治理法律和管辖区

1. 这些使用条款应受新加坡法律管辖、解释和执行。
2. Any dispute arising out of or in connection with these Terms of Use, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause 12.2. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
3. You consent to service of process out of any court (where applicable) by the same being left at your address indicated on the Platform (or sent by registered mail to this address), or by e-mail to your e-mail address indicated to TruTrip or on the Platform. You consent regardless of whether or not personal service is required or otherwise. Where service of process is sent by registered mail, the service shall be deemed to be made in the absence of any evidence to the contrary by the tenth day. Nothing in this paragraph shall affect TruTrip’s right to serve legal process in any other manner permitted by law.

使用条款的修订

我们可能会定期修改我们的使用条款。我们的使用条款的当前版本将始终发布在平台上，因此请定期回来查看。在修订生效后继续使用我们的服务，即表示您同意修订后的使用条款。如果您不同意修订后的使用条款，请停止使用服务。