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Business travel creates invaluable human connections and brings people together. In the fast-paced and ever-changing business world, your travel plans need to keep up with business meetings and project timeframes. Travel flexibility helps you make the most of your plans and be there for your people when it matters.  

While many airlines and travel providers have loosened policies and waived cancellation costs during COVID-19, vaccinations and the rebound in travel are bringing back these extra flexibility charges and fine print. 

At TruTrip, we have just the solution for easier, more cost-effective and flexible business travel. Introducing TruFlex which allows you to cancel for any reason up to 24 hours before your trip and enjoy an 80% refund in cash. Here’s all you need to know about TruFlex.

TL;DR Introduction to Truflex

Save up to 50% with TruFlex compared to flexible rates from hotels and airlines. It can be costly having to pay a premium upfront, in case you need to cancel your business trip. Depending on your airline and travel provider, there may be hefty cancellation or rebooking fees. Different ticket types are also subject to different fare conditions and refund policies. 

TruFlex takes the complexity out of flexible travel – you can cancel for any reason, no questions asked and no forms to fill.  As long as you cancel your trip up to 24 hours in advance, you are guaranteed at least an 80% refund in cash. Unlike other flexible booking options, your TruFlex cash refund gives you true flexibility to re-book on any route, date, airline and travel provider. 

Who is TruFlex for?

TruFlex can be used by anyone – it offers cost savings and peace of mind, especially in this time of travel uncertainty.  This feature best suits you if you are not a frequent changer, but would like to minimise the impact when it does happen. 

Clients who love TruFlex are those who have a dependency on external influences such as meeting with their customers. Being able to adjust your travel to better fit your clients not only takes the pressure off you but may also put you a step above your competition. 

How much does TruFlex cost? 

TruFlex is offered at a subscription fee of SGD 20 per month for your whole company, plus a 12.8% fee (inclusive of taxes) charged on each travel booking. 

How much do I save with TruFlex?

When compared to flexi flights premiums and cancellation fees, TruFlex brings you real value for money. Enjoy the total freedom to rebook any route you want with no additional cost and enjoy cost savings of up to 50% on air tickets and accommodation expenses compared to conventional flexible fares from airlines or hotels.

The key difference between TruFlex vs conventional flexible rates is that you get your refunds in cash which gives you added flexibility. You can rebook a trip without being limited to any date, route, airline or hotel provider. Essentially, TruFlex is great for companies with employees that seldom change travel bookings but want to be protected when it happens.

With TruFlex, you will be paid the greater of the following two if you cancel your trip:

  • the full amount recovered from providers or
  • 80% of pre-paid, non-refundable amounts or deposits

To help show the savings, we’ve taken some illustrative examples:

flexible business travel TruFlex comparison
flexible business travel TruFlex comparison
flexible business travel TruFlex comparison
flexible business travel TruFlex comparison
flexible business travel TruFlex comparison
flexible business travel TruFlex comparison
flexible business travel TruFlex comparison

How does TruFlex work?

We have worked with FWD Singapore on TruFlex to offer you the flexibility to change or cancel your travelling plans in an affordable and reliable way. If you are a registered TruTrip user assigned the admin or travel manager role, you can switch on the TruFlex feature for your company through our App Store. 

Once TruFlex is enabled, it will be applied to all your flight and hotel bookings on the platform. Users will then be able to cancel trips and request refunds on the TruTrip platform. 

flexible business travel TruFlex activation
Administrators can activate TruFlex on the TruTrip app

Can I opt to only apply TruFlex to my flight booking and not the whole trip?

No, for now, TruFlex must be applied to your whole trip booking on TruTrip. You are guaranteed a refund of at least 80% on your total trip booking. Instead of a total lump sum, however, the refund is calculated separately for both flight and accommodation. For example, if TruTrip receives a refund of 100% from the hotel but only 40% for the flight, you will receive a refund of 100% on the hotel and 80% on the flight topped up by TruFlex. 

How do I cancel my trip with TruFlex?

With TruFlex, you can cancel your business trip at the click of a button on the TruTrip platform. All you have to do is log in to your account, go to the “My Trips” tab and click to cancel your trip at least 24 hours in advance.

If you prefer to talk to one of us, you can get in touch with our support team by email, chat, or phone to cancel for any reason. 

Upon cancellation, we will automatically process your claim using the information and documentation already available to us. Your account will be credited with 80% of pre-paid, non-refundable amounts or deposits. What’s even better? We may increase this credited amount within 14 days depending on recoveries from providers in line with coverage limits.  

flexible business travel TruFlex cancellation
Cancel your trip with a single click on TruTrip

How long does it take to get my refund?

Our refund process is quick and straightforward. Once your cancellation request is received by us, you will be automatically paid at least 80% of the trip cost to your TruTrip account which will be available instantly. The final settlement amount is dependent upon how quickly we get a decision from the airline or hotel – we typically share the final amount within 3 days but this can take up to 10 business days. 

If you prefer to refund via your original payment method, it can take 3 to 5 days depending on your payment method

What are the terms and conditions of TruFlex?

The full terms and conditions of TruFlex can be found on the app details screen after you have logged in, but below are some points to take note of:

  • TruFlex is brought to you in partnership with FWD Insurance.
  • All travel must be booked through TruTrip
  • Fees are applied to travel for the whole company
  • We refund for air and hotel only
  • Your trip must be cancelled 24 hours or more before the start of your trip. There are no mid trip cancellations. 

Need flexible business travel?

TruFlex takes the complexity out of travel cancellations and saves you up to 50% in costs.  Still unsure if TruFlex is right for your business? Get in touch with us and we’ll model TruFlex against your typical business trips.  

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