TruTrip Vs. CWT- Which travel management company is best for you?

Mansoor Kayani
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travel management company

Last Updated on: October 29, 2024 at 7:53 am

Travel managers planning and managing corporate travel know firsthand the challenges and complications they face in coordinating itineraries, managing budgets, and adapting to last-minute changes. Agreeably, booking flights and hotels independently through consumer sites is straightforward but does not provide the best value.

This is because consumer sites lack the support you attain when planning corporate travel through a travel management company. A reliable travel management company provides holistic business travel solutions, from handling logistics to executing the trip smoothly. A leading travel management service will ensure compliance with corporate policies and offer assistance for any unforeseen circumstances and changes. 

Thus, today’s blog will compare the two most renowned travel management companies, TruTrip and CWT, highlighting their fundamental differences, strengths, and unique offerings. 

TruTrip

 TruTrip is among the APAC region’s most renowned travel management service providers. Based in Singapore, with strategic entities in multiple regions, such as Malaysia, Indonesia, and Australia, the company outperforms its competitors in terms of saving time and cutting costs to optimise expenses.

With this travel management company’s incredible automation and incorporation of technology in their operations, you can find your business travel solutions within minutes and receive the best value for your investment.

Still, the most noteworthy characteristic of TruTrip is its customer support service. The travel management service has its customer support representatives worldwide, offering round-the-clock assistance and quick solutions to any travel-related issue, ensuring all their global consumers are satisfied and accommodated promptly without unnecessary delays.

Therefore, this unparalleled dedication, coupled with transparency in costing and cost-saving travel policies, significantly distinguishes and sets TruTrip apart.

CWT

In traditional corporate travel management and planning, CWT (Carlson Wagonlit Travel) is one of the oldest travel management consultancy firms. Although the company provides services like meetings, conferences, incentives, exhibitions, and event management, it specialises in business travel solutions. 

With over 150 years of operation and a salient presence in 140+ countries, CWT caters to companies of all kinds. Whether it be a small business, a multinational corporation, a governmental institution, or a non-governmental entity, they are committed to planning and managing travel for all business leaders. 
However, CWT’s work extends beyond optimising expenses for travel managers and also includes enhancing return on investment for corporate travel. They do this precisely through the ECO (Employee Well-being, Climate Impact, and Organizational Performance) approach, which aims to deliver solutions aligned with a company’s environmental and business objectives.

Services offered

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Best suited for

TruTripCWT
Companies that require a lot of customisation in their corporate travel planning 

Travel managers who want a leading travel management service in Singapore, possessing local, SEA, and APAC region expertise in their business travel solution 

Start-ups and SMEs that have yet to establish their travel management program. TruTrip’s competency can remarkably help emerging businesses develop corporate travel plans that maximise efficiency and minimize costs.  
Businesses who want a travel management service that deals not only with corporate travel planning but also with event organization

Companies requiring VIP, exclusive travel management service with tailored and personalised solutions designed for high-profile executives

More suitable for established, large-scale businesses 

Pros And Cons

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Quick Facts: Travel management company

TruTripCWT
Onboarding TimeStreamlined, convenient, quick, efficient and shortThough streamlined, onboarding takes too long
Customer Support Prompt customer support with customer representatives operating throughout the globe to attend to travel managers’ and consumer’s needs efficiently Customer support is available; however, the excessively long wait times to reach a representative results in delays
Value For MoneyBest value for moneyGood value for money 
Website ExperienceMore user-friendly, whereby all the necessary information is provided under different segments. Pricing plans are also available on the website, with each plan detailing its specific characteristics. Still, the best part about the travel management company’s website is that you can request a demo and experience what it’s like to partner with TruTrip Comprehensive website, but it lacks information on pricing plans 

Final Verdict

As evidenced by the strengths of the two travel management companies mentioned above, TruTrip and CWT are remarkable business solutions. However, if you are looking for a leading local travel management service that is well acquainted with the needs and demands of APAC business leaders, TruTrip is a favourable option.

CWT, located in Minneapolis, Minnesota, is a global travel management company; still, it lacks the understanding of regional needs and cultural nuances critical for effective corporate travel planning for SEA and APAC travellers. 
Additionally, the travel management company’s expanding operations have also left its customers unsatisfied with its services. Travel managers continuously report that customer representative staff are incompetent and unable to cater to their queries, and CWT’s overall rating is deteriorating by the day, as tracked through G2 reviews.

Streamline Corporate Travel Planning With TruTrip

Ready to streamline and amplify efficiency for your corporate travel planning? Book a demo or sign up for a free trial on TruTrip today, and take the first step to transforming corporate travel planning from a chaotic to a hassle-free process!