What ChatGPT knows about travel management companies and why it’s wrong

Martin Go
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We asked ChatGPT about what are the downsides of partnering or using a  corporate travel management company (TMC), and we’re surprised to learn that they’re already the existing myths surrounding travel management companies. 

There is a widespread misconception surrounding TMCs. Even the most advanced language model, like ChatGPT, can sometimes develop skewed perspectives due to limited information. 

While ChatGPT possesses awe-inspiring capabilities, its understanding of TMCs may fall short. Today, we will help you in dispelling these myths,  and redefine the narrative surrounding TMCs, empowering travellers to embrace the expertise and assistance these remarkable entities bring to the table.


1) Lack of Control

What ChatGPT says: When a company outsources its travel management to a TMC it may feel like it is giving up control over its travel program. Some companies may be uncomfortable with this lack of control and refer to managing their travel-in-house

What our travel experts say: 

TMCs are designed to address this concern and provide the company with high control.

When you partner with a TMC, you can access their advanced travel management platforms and technologies. These platforms are specifically developed to streamline travel processes and offer customizable features. Contrary to ChatGPT’s claim, modifying your automated travel programs within a TMC’s platform is indeed much easier than one might think.

2 TM automated policy

TMCs understand that each company has unique travel requirements and policies. As a result, their platforms are built to be highly configurable, allowing you to tailor the travel management system to your specific needs. 

You can easily set up policies, define approval workflows, and implement budget controls within the platform. This level of customization empowers you to maintain control over your travel program while leveraging the expertise and resources of the TMC.

2) Limited Flexibility

What ChatGPT Says: TMCs often have preferred supplier relationships with airlines, hotels, and car rental companies, which can limit a company’s flexibility in choosing its travel providers. This can be a concern for companies that want to have more control over their travel programs or that have specific travel preferences.

What our travel experts say: 

While travel management companies (TMCs) establish preferred supplier relationships, it’s important to note that their partnerships can enhance rather than limit a company’s flexibility in travel arrangements. 

6 TM travel inventory

TMCs maintain relationships with numerous airlines, hotels, and car rental companies, which enables them to negotiate favourable rates and secure discounted fares for their clients. This expansive network makes more choices for SMEs, as they can access various options and competitive prices. Rather than limiting flexibility, these preferred supplier relationships expand the pool of choices available to companies.

Also, TMCs allow high policy customisation per group or type of travel, allowing companies to have varying levels of flexibility based on their internal guidelines and preferences. This tailored approach ensures that companies maintain control over their travel programs while benefitting from the expertise and negotiating power of the TMC.

3) Additional Costs

What ChatGPT says: While TMCs can provide cost savings for companies, they also come with their own costs. TMCs typically charge a fee for their services, which can be an added expense for companies. Additionally, some TMCs may require a minimum spend or have other requirements that can add to a company’s travel costs.

What our travel experts say: 

While it is true that travel management companies (TMCs) come with their costs, it is incorrect to dismiss them as simply adding expenses for companies. TMCs can result in significant cost savings in the long run.

Firstly, TMCs can drive behaviour change within a company’s travel program. By implementing automated travel processes and policies, TMCs can encourage employees to make cost-effective choices when booking flights, accommodations, and other travel arrangements. 

With their expertise and access to a wide range of travel options, TMCs can guide employees towards more economical options without compromising comfort or convenience. This behaviour change alone can lead to substantial savings for the company, offsetting the costs associated with TMC services.


Secondly, TMCs provide valuable supervision and data that empower companies to make informed decisions and optimize travel expenses. TMCs have access to comprehensive travel data, which they can analyze to identify trends, inefficiencies, and areas where cost reductions can be made. With this information at their fingertips, companies can negotiate better deals with suppliers, implement strategic changes to their travel policies, and track expenses more effectively. 

4) Service Quality

What chatGPT says: While TMCs generally provide high-quality service, there can be variations in the level of service provided by different TMCs. Companies should carefully evaluate potential TMCs to ensure that they can provide the level of service that the company requires. 

What our travel experts say: 

This claim fails to consider the variations among different TMCs and overlooks the crucial role of careful evaluation in selecting the right TMC for a company’s needs.


TMCs offer various services that contribute to a smooth and efficient travel experience. One key advantage is their provision of 24/7 support. This means travellers can rely on dedicated assistance anytime, ensuring prompt resolution of issues such as flight cancellations, rescheduling, or unexpected emergencies. The availability of round-the-clock support enhances the overall service quality and gives companies peace of mind, knowing that their travellers are taken care of.

Additionally, TMCs often provide traveller tracking services, allowing companies to monitor the whereabouts of their employees during their trips. This feature promotes safety and security by enabling real-time updates on travellers’ locations and facilitating immediate response in case of any unforeseen events. 

TMCs also offer visa services, streamlining the complex travel visa process. Their expertise in navigating visa requirements and their established relationships with consulates and embassies contribute to a higher level of service quality and alleviate the administrative burden for both the company and its employees.

5) Data Security

What ChatGPT says: TMCs handle sensitive information, such as traveller data and credit card information. Companies should ensure that their TMC has strong data security measures in place to protect this information

While it is true that TMCs handle sensitive information like traveller data and credit card details, reputable TMCs prioritize data security and take significant measures to protect this information. Relying on a TMC for corporate travel can enhance data security compared to alternative methods.

One key advantage of using a TMC is that they employ robust data security measures to safeguard the sensitive information they handle. Reputable TMCs invest in advanced technologies, encryption protocols, and secure servers to protect traveller data and credit card information from unauthorized access or breaches. They adhere to strict industry standards and compliance regulations to ensure the highest level of data security.

Moreover, you can mitigate potential risks by linking your corporate card to a TMC instead of giving it to individual employees for booking. This approach allows you to closely monitor expenses, set spending limits, and keep card details confidential. It minimizes the chances of card information falling into the wrong hands, as TMCs maintain secure systems for processing and storing payment information.

Get in touch with a high-quality travel management company now

To experience firsthand the advantages of a modern travel management solution, we invite you to memesan demo atau mendaftar untuk uji coba gratis of TruTrip. Our cutting-edge platform combines advanced technology with personalized service, ensuring a seamless travel experience while optimizing cost savings and enhancing traveller satisfaction. Don’t miss out on the opportunity to streamline your travel management processes and discover the true value of partnering with a trusted TMC.