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FAQ

Does TruTrip help with visa processes for high-risk destinations?
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 Yes, we guide travelers on required documents and can assist with select embassy processes.

Is 24/7 emergency support included?
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 Yes. Our global support is available 24/7 to help with urgent travel changes, cancellations, or rerouting.

What is TruFlex and how does it help with risk?
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 TruFlex gives you flexibility to cancel or modify bookings easily—ideal during volatile travel periods or emergencies.

Can I get support in my local language?
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 We provide localized support across SEA, with multilingual agents and understanding of regional travel risks.

What are your support hours?

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We're here 24x7, 365d with teams across timezones and contactable via email, phone and messengers as and when you need it.