Last Updated on: November 25, 2024 at 6:43 am
Consumer sites may grant you the ease and accessibility of booking hotels and flights directly, but they lack the automation and immediate assistance travel management companies offer. Resulting in maximizing costs and minimizing efficiency in corporate travel planning. Therefore, the option providing the best value for business leaders traveling is that of a travel management company (TMC).
Perceive it as such: a travel management service is an intermediary to whom you can outsource all your corporate travel-related concerns. Today’s blog aims to compare two of the contemporary leading travel management service companies, TruTrip Vs. Egencia, exploring the strengths, weaknesses, and unique features of both so you can make an informed decision for your business leaders’ traveling needs.
In this article, we'll take a look at:
Egencia, recently acquired by American Express Global Business Travel, is a travel management company that provides an all-in-one solution to travel and expense management.
The leading travel management service helps travel managers achieve the best value for their spending by providing a range of services. For example, expense tracking, policy compliance, traveler profile management, and risk management, all of which have been incredibly simplified through a thorough integration of technology in operations.
Whether you have a global organization or a small-to-medium-sized business, Egencia is the ultimate business travel solution for travel managers, ensuring they can optimize costs without compromising travel quality.
The company further enhances compliance and reduces excessive spending by consolidating personal credit card charges and receipts, allowing for better and more accurate travel expense management.
TruTrip is a travel management company based in Singapore that specializes in offering SME and APAC business travel solutions. With a primary focus on making corporate travel more manageable and affordable, the leading travel management company of the region provides users with an integrated, innovative, automated, and streamlined mechanism of planning, booking, and managing travel.
The company’s user-friendly platform has customer support available 24/7 through chat and phone to address corporate travelers and travel managers’ queries promptly and without delay, guaranteeing a seamless and smooth experience.
Precisely, the distinguishing factor for TruTrip is its unwavering dedication to increasing flexibility in travel management. They do this by significantly reducing business operational costs, enabling companies to plan trips per their needs and requirements.
Similarly, the travel management company ensures 100% transparency in billing. Users are only charged a platform fee and no additional costs, meaning no hidden surprises in the final invoicing.
Although both travel management companies’ services overlap, a stark difference and a prominent distinguishing factor arises within their 24/7/365 available customer support. Egencia currently has a 4.5-star rating on G2 and a 3.8-star rating on Get App, and the only reason behind their compromised ratings is customer service.
Despite flexibility and efficiency in its operation, Egencia lags in customer service, which is one of the most frequently highlighted issues among users. Multiple incidents have been reported whereby the users have complained about how it takes a while to reach a customer staff representative on the phone or that they must provide unnecessarily extensive information before the query could be addressed, and more often than not, the call keeps disconnecting.
On the contrary, TruTrip does not compromise on its customer support. Instead, it tries to cater to all its customers irrespective of where they are located by having a team of global customer representatives who are always available and quick to resolve queries through minimal information.
TruTrip is a travel management company welcoming to all kinds, types, and sizes of businesses. It does not matter if your business has been in the industry for decades or years or was just set up a few months ago; the travel management service is a solution for everyone.
Also, travel managers who are still skeptical about considering TruTrip can always sign up for the free basic plan and experience what it is like to utilize the services of this travel management company. Book a demo or sign up for a free trial on TruTrip today and make corporate travel planning easier!
TruTrip streamlines booking, management, and reporting for hassle-free business trips.