Product update: Configure your lowest logical fare for smarter bookings

We believe companies should have real control over how they manage business travel, not just over costs, but over what “best” looks like for their teams. The lowest logical fare configurations are about delivering that control where it matters most.

In this update, we also introduce several key changes designed to improve control and visibility. Let’s jump in!

Customise how recommended fares are ranked

Until now, our recommendation engine has used a default logic to balance price, duration, and quality for all users. That works for some, but we know no two businesses have the same travel priorities.

Now, you can customise what “best” means for your company, whether that’s saving time, minimising costs, or choosing hotels your teams trust.

What’s new

Company Super Admins can now control how search results are ranked:

For Flights:

• Set custom priorities for ticket price and travel duration using a 1–5 slider
• Or choose from preset profiles like:
  • Time-focused
  • Cost-focused
  • Balanced (default)

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對於酒店：

• Set custom priorities across:
  • Star rating
  • Guest reviews
  • Hotel brand/chain
  • 價格
  • Distance
• Or use profiles like:
  • Comfort-focused
  • Value/Budget
  • Balanced (default)

Note: Once saved, your configuration applies instantly to all users across your company.

Try it out now, simply go to your Company Settings → Lowest Logical Fare. Learn more 這裡!

Other impactful updates:

1) Spot better hotel rates during approvals and concierge requests

Approvers and managers need more context when reviewing hotel requests. By surfacing better alternatives during the approval process, we help companies avoid overpaying without slowing down the workflow.

What’s new

You’ll now see up to three smart hotel alternatives when reviewing a booking request in the approvals page or submitting a booking via our concierge flow. These alternatives are automatically selected based on a combination of:

• Star rating
• Distance to destination
• Cancellation policy
• Breakfast availability

Preferred hotels and corporate rates will always be prioritised in the recommendations. These options also appear in your fare comparison reports, helping finance teams spot booking trends and identify potential savings. See how fare comparisons work

2) New trips feature: Merge bookings and trip-based reports

Many users book flights and hotels separately, even when they’re part of the same business trip. This can make it harder to track itineraries, run reports, or get approvals. We’ve now made it easier to consolidate related bookings into a single trip.

What’s new

Bookers can now assign new bookings (e.g., a hotel or a second flight) to an existing trip during checkout. This allows for better visibility, simpler reporting, and more cohesive trip management.

Here’s how it works:

• When checking out, users will see a list of active trips to select from
• Selecting an existing trip merges the new booking and its labels into that trip
• If no trip is selected, a new one is automatically created
• The checkout layout has been redesigned to make this easier to navigate

This feature helps users keep trips clean and connected, while helping admins and approvers track travel more effectively.

In addition, we’ve added a new CSV export format that groups transactions by trip—similar to how transactions can be grouped by traveller. Whenever bookings are merged into a trip, finance teams can now download a trip-level transaction report for easier reconciliation.

New help articles

• How to merge trip in the checkout page
• How to pay using personal cards.
• Different report types available

3) Custom summary invoices, delivered on your schedule

Finance teams often need recurring summaries of company travel for reconciliation and reporting. Until now, summary invoices had to be manually generated. This update makes it possible to automate the entire process.

What’s new

Admins can now:

• Set automatic delivery of summary invoices on a weekly, biweekly, or monthly basis
• Choose how invoices are formatted: by transaction or by traveller
• Track invoice history through a new Summary Invoices tab in Company Settings

This helps finance teams stay on top of reporting deadlines, budget reconciliation, and month-end processing with minimal manual effort.

Learn more here:

• How do summary invoices work?
• Understanding the summary invoice files

Smaller improvements and fixes

• Hotel cancellation clarity: Cancellation policies are now clearer and easier to compare across different hotel vendors.
• Airbnb concierge requests: You can now submit specific requests for Airbnb stays directly through our concierge form.
• Trip-based reporting: Reports can now be filtered and exported by trip, in addition to traveller and booking-based views.
• CO₂ tracking for car rentals: Carbon emissions are now calculated for car rental bookings, adding visibility to your sustainability data.
• Improved flight policy thresholds: Approvals now distinguish between one-way and return flights, providing more flexible policy control.
• Known Traveller Number (KTN): Travellers flying within or into the US can now add their KTN during the booking flow to speed up airport screening.
• Add external bookings via web app: Managers and travellers can now add external bookings from the Bookings Reports page. These will appear in trip views and company reports for better consolidation.

Need help setting this up?

If you’d like a walkthrough of any of these features or want help configuring your fare settings, feel free to reach out. Visit our support centre or reach out to your account manager.