How can we help you?

How will my refunds be processed?

In a situation where your booking cancellation falls within the terms and conditions of the service provider (airlines & hotels), TruTrip will assist with the refund directly to your applicable credit card.

However, it is important to note the following requirements which are in place to ensure your safety and security:-

Our customer service agents will not accept credit card information provided in email / chat. All verification of card details will be done via a phone call in order to verify your identity.

In order to be compliant and to adhere to local Personal Data Protection Acts (PDPA), the conversation alluding to providing payment details will not be recorded hence it will only be available at the specific time the conversation is ongoing between a customer service agent and you.

If you have any further inquiries about refunds, please do not hesitate to contact us using the chat support function on the bottom right of your screen or call us at +65 3129 2139. Alternatively, you can email us at

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Drop us a message or call us at +65 3129 2139